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Apprentice Operations Administrator TOTAL SECURITY INSTALLATIONS LIMITED

Total Security

Apprentice Operations Administrator TOTAL SECURITY INSTALLATIONS LIMITED

£15000

Total Security, Purfleet, Thurrock

  • Full time
  • U
  • Onsite working
  • Apprenticeship programme

Posted 2 weeks ago, 16 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: da29ed689a9943119cef7ddc01c298b8

Full Job Description

  • Working as part of the Operational Team to act as a first point of contact for customer and engineer support

  • Answering telephone calls to the script provided. Initially the post holder will escalate calls to the appropriate team members. Over time, the sucessful apprentice will resolve the queries independantly

  • Logging jobs via Salesforce, informing correct departments of new work order

  • Calling clients/customers to arrange engineer visits

  • Liaise with the customer, organising and implementing the enrolment of ProSync fobs

  • Updating/assigning of jobs on client portals

  • Assisting with postal duties

  • Assisting with false alarm administration

  • Data EntrRunning reports and completing data analysis

  • Any other Electrical, Physical or Fire Safe administration


    • The training you will be getting

  • Business Administration Level 3 Apprenticeship Standard

  • Skills for Security will deliver the apprenticeship training, remotely, twice a month

  • You will be required to complete all training tasks allocated during your dedicated tutor led meetings on MS Teams and gather any on the job evidence needed to supplement your studies


    • TSI will train you on the following areas:
  • Salesforce

  • Portals

  • Annual Health & Safety Training

    Communication skills, IT skills, Customer care skills, Non judgemental, Patience, GCSE or equivalent Maths (Grade 4-9) Desired

    • GCSE or equivalent English Language (Grade 4-9) Desired, The apprenticeship is 12 - 18 months and therefore, full commitment is required. This is a full time office role and generally 8:30am -5pm. The employer has indicated that public transport isn't great near the office, so a drivers license may be beneficial.

    TSI has been providing ground breaking security solutions for generations. Initially a safes and vaults specialist, operating out of a shed on the banks of the Thames, the company has grown to be one of the most well-respected security providers in the UK. This is an office-based role working across three operational departments., We're not like other security firms, at heart we're a family business and always have been. This is why we're different. We have a longstanding reputation for developing unique solutions to complex problems - delivering cutting edge technology alongside personalised support.

    You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:
  • training

  • qualifications, like an NVQ in a relevant field

  • industry or sector experience