Assistant Bodyshop Manager

As we continue to grow, ABL 1 Touch are looking to recruit an Assistant Bodyshop Manager to join our Team based in Croydon.

As an Assistant Bodyshop Manager, you will play an integral part in supporting the Bodyshop Manager in the efficient running of the workshop, by being the sole point of contact for the customer during the repair of their car.

Responsibilities of an Assistant Bodyshop Manager will include:

• Greet customers in a professional manner, check in the customer's car and hand over the courtesy cars and complete all necessary documents


• Discuss with the customers what repairs we intend to carry out, set the customers' expectations correctly, advise ECD. Listen to the customers' requirements and concerns


• Work with the Bodyshop Manager to ensure the customers' expectations are met and the preferred communication method is adhered to


• Ensure the customers' expectations are communicated effectively with the production team and the preferred communication method is logged and adhered to


• Assist the central function's day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained


• Create an iimage job card and ensure the parts ordering process is followed correctly


• Ensure all invoices are correctly uploaded onto iimage


• Proactively communicate the customer throughout the repair process and ensure any dissatisfaction is identified and resolved


• Continually check progress advise the customer of any changes of ECD immediately


• Ensure a good understanding of Service Level Agreements with current insurance partners to meet expectations


• Ensure the customer's excess is collected and any other applicable charges and record accurately all required accounting paperwork


• Final QC, ensuring we repair the vehicle once before leaving site.


• Ensure workshop documentation is accurate and comprehensive


• Support the Production Manager in monitoring, maintaining and improving safety and quality standards, ensuring they are at the heart of everything


• Encourage customers to leave positive reviews across various platforms (insurer, google, trustpilot) to deliver NPS and CSI targets


• Work in partnership with central functions to ensure a strong understanding or process


• Assist the central function's day to day running of the transport function at site, ensuring the drivers conduct their duties effectively, have all uniform and equipment required and ensure an excellent customer service experience is maintained.
  
  Previous experience in a team lead, supervisory or customer service focused role ideally within the automotive industry


• A proactive and customer focused individual eager to get things right first time and ensure a positive customer experience


• Strong communication (verbal and written), interpersonal and team working skills


• Flexible and adaptable to changing demands


• Strong organisational skills with an eye for process


• Good IT skills and able to learn new systems and databases quickly


• Have technical skills, knowledge and experience of body and paint repair in the retail motor


• industry
  
  Do you want to be part of a market leading and growing automotive business that looks after its employees?
  
  Basic salary of up to £40K, plus Team Performance bonus


• 28 days holiday (including bank holidays)


• Length of service awards


• Healthcare Cash Plan (including Gym and shopping discounts)


• Employee Assistance Programme


• Celebration Day (to use as you wish to celebrate a significant day in your life)


• Car Insurance discount with LV


• Employee Pension


• Employee Engagement Budget (money to go out as a team and have fun!)


• Access to Mental Health First Aiders


• Cycle to Work Scheme


• Refer a Friend Scheme (earn £1,000 for referring people to join the team)


• More benefits coming soon…..


ABL 1 Touch are a market leading vehicle repair business since 1994, working in partnership with insurance companies. ABL 1 Touch prides itself not only in the quality of its work but in providing excellent customer service., Joining our team at ABL1 Touch means becoming part of a dynamic organisation that values its employees and provides opportunities for professional growth. We offer a competitive salary, benefits package, and a supportive work environment.

Job Types: Full-time, Permanent

Pay: £35,000.00-£40,000.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Employee discount


• Free parking


• Referral programme


• Store discount


Schedule:

• Day shift


• Monday to Friday


• Weekend availability


Supplemental pay types:

• Bonus scheme


• Performance bonus