Bar Supervisor

As the Food and Beverage Supervisor you will be expected to support the Food and Beverage Manager with the day-to-day food and beverage operation throughout the hotel, ensuring the highest level of service is offered to all guests.,

• To supervise and assist in the correct service of food and beverage operations of the hotel.


• To supervise the activities of the Bar team members, ensuring they are aware of their responsibilities and performing duties to a high standard


• To be familiar with the days business, so that you can prepare the team, the department and be ready for action


• To serve food and drinks and give excellent customer service, being a role model to the team demonstrating great hospitality


• To have a visible presence within the hotel to ensure that all customer requests and queries are responded to promptly and effectively and to keep all areas clean and tidy at all times


• To deal with guest complaints in a friendly and efficient manner, ensuring guest satisfaction at all times


• Training and motivating Team members.


• Ensuring all cash, charge, float and till procedures are carried out correctly.


• Ensure departments are meeting set criteria, through confirming that all employees consistently achieve product and hospitality service standards.


• To ensure all documentation, including checks and bills are completed as necessary and carried out as per the Hotel and Company Standards


• Ensure that Company and legal standards for cleanliness are maintained within all food and beverage areas.


• Support the Food and Beverage Manager in encouraging and developing the food and beverage team.
  
  Supervisory experience or be a strong Bar team member looking to take on additional responsibility


• Great communication skills so you can chat to our guests and of course the team


• Flexibility - to enjoy working different shift patterns and seeing the operation on different days of the week including the weekends as well as mornings, or evenings (no split-shifts here)


• The ability to recognise what our customers want and need and be able to provide it


• Good people skills - to work well in a team - we want work to be fun for all of our employees


• Have a genuine interest in providing hospitality to our customers


• Confidence with systems and taking payments


• To be able to work well under pressure at times and multi task in a fast paced environment


• Ensure prompt resolution of customer complaints
  
  Coast Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK's largest independent hotel group.
  
  Competitive salary


• Excellent on-going support, training and development


• 28 days holiday including Bank Holidays per annum


• Instant access to Perkbox; giving you 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more


• Stakeholder Pension entitlement


• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels


• Food and Beverage discounts at all our hotels


• On-going incentives and rewards


• Opportunities to move between hotels and grow with the group