Booking coordinator - Rheumatology

The Outpatient Booking Office provides a patient focused and responsive contact point for patients, ensuring all appointments are booked within the specified time limits. Outpatient Booking Co-ordinators will manage their own delegated responsibility in operating a partial or full booking process receiving paper and electronic referrals for Outpatient specialties. Each Booking Co-Ordinator will have a lead responsibility for clinic management for a group of Consultants/Specialties.

Booking Co-ordinators will be expected to provide cross cover to other Specialties in the absence of colleagues. The Outpatient Booking Co-Ordinator will manage and co-ordinate the outpatient pathway from theacceptance of the referral, through to the outpatient appointment. To ensure appointments are booked according to the Consultants protocols, booking policies and procedures. Contributing to the overall efficient and effective running of all designated clinics. Establish and maintain good working relationships with other administrative staff such as Access Staff,Medical and nursing staff, X Ray, Pre op staff, Records staff at other Hospitals & GP Practice staff.Maintaining a clear and robust outpatient waiting list, monitoring clinic capacity to treat all patients on the outpatient waiting list, working closely with the Assistant Service Manager.Deal with enquiries from Outpatient staff, referring Practitioners, Patients & other Health Service Organisations, providing an essential
support.

We are seeking an enthusiastic and dedicated individual to join our Rheumatology booking team at The Robert Jones and Agnes Hunt Orthopaedic Hospital.

The role will predominantly consist of a booking clerk role for the Rheumatology Team but the ideal candidate will be able to work flexibly across our Rheumatology and Metabolic services.

The successful applicant will have the ability to work in a fast-paced, busy environment working within a multi-disciplinary team, and will be able to multitask and prioritise their workload.

The Robert Jones and Agnes Hunt Orthopaedic NHS Trust (RJAH)is one of the leading orthopaedic hospitals in the country, with some of the highest levels of staff and patient satisfaction, as well as a strong reputation for research and innovation.

Joining RJAH is more than just a job - we want our people to have the best opportunities to thrive in their role.We have a range of fantastic staff benefits on offer to everyone who joins RJAH and you'll have access to outstanding professional development opportunities and state-of-the-art facilities - including our recently-opened £6 million Headley Court Veterans' Orthopaedic Centre (the first unit of its kind in the UK).RJAH has strong links with a range of universities including Staffordshire, Keele, Glyndwr, Chester and Birmingham.The hospital is located on a site outside Oswestry in Oswestry, just off the A5. The nearest train station is in Gobowen, approximately two miles from the hospital. The station is part of the Chester to Birmingham line.We are based in North Shropshire, close to the border with North and Mid Wales. It is one of the most attractive parts of the country, with a rich historic culture and excellent transport links. It offers
outstanding opportunities for anyone who enjoys an outdoor lifestyle or is looking to raise a family.