Business Data Analyst Administrator Level 4 Apprenticeship

Opportunity - We are looking to support a school leaver to enter paid employment with us whilst also studying for a Level 4 apprenticeship scheme that we will facilitate. This position is an ongoing position which will continue after the completion of the apprenticeship.
As a local office-based business you will be able to experience, learn and understand the many departments and functions, including: CRM, HR, recruitment, sales, administration, the tender process, operations etc

About Team
Established for over 21 years, Team is a B2B telemarketing agency based in Solihull, West Midlands. We offer focused and cost-effective telemarketing solutions for clients across a wide range of industry sectors.

Along with general campaigns, Team provides specialist IT and financial services telemarketing, appointment setting and lead generation, database building and database cleansing, surveys and market research, event planning and promotions, and follow-up calls.

Team Telemarketing is a vibrant, friendly place to work. We are a company that recognises that our team literally is our business. We know that happy people are productive people and that our staff's goals, training, and day-to-day satisfaction levels are ultimately what make us tick.

Team is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment regardless of gender, age, disability, religion, belief, sexual orientation, marital status, or race.

We are proud to be a member of the Disability Confident scheme, which means we follow these main principles : -
Inclusive and accessible recruitment
Communicating vacancies
Offering an interview to disabled people
Providing reasonable adjustments
Supporting existing employees

Responsibilities:

• Provides administrative support to ensure efficient operation of office.


• Answers phone calls, schedules meetings and supports visitors.


• Carries out administrative duties such as filing, typing, copying, binding, scanning etc.


• Completes operational requirements by scheduling and assigning administrative projects and expediting work results.


• Exhibits polite and professional communication via phone, e-mail, and mail.


• Supports team by performing tasks related to organization and strong communication.


• Supporting the Operations Director to ensure clients' needs are met for reporting purposes by utilising our CRM systems effectively.


• Provides information by answering questions and requests.


• Maintains supplies inventory by checking stock to determine inventory level, anticipating needed supplies, placing, and expediting orders for supplies.


• Contributes to team effort by accomplishing related results as needed.


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• Supporting the CRM Manager in managing the CRM system, related tools, and applications.


• Supporting our telemarketers on the correct use of the CRM system.


• Creating regular campaign reports for clients.


• Carrying out data imports/exports.


• Assigning data to telemarketing agents.


• Carrying out email marketing campaigns.


• User account maintenance and other CRM system administration activities.


• Configuring the CRM system for new campaigns.


• Assisting with ad hoc CRM related projects and activities.


• In depth data analysis/profiling and reporting/case studies

The Applicant

A clear understandable telephone voice required with a fluent understanding of the English language, as the applicant will be answering inbound business enquiries and telephone calls requiring absolute clarity and concise message taking skills., The successful candidate will have a keen interest business, possibly awaiting results from a Business Studies or Computer Science A-level (this is not essential).
The successful candidate will have the opportunity to experience a full working medium sized business. This can involve working alongside the IT department, the Sales department, Admin department and HR. Whilst working here they will also be studying to achieve a Level 4 Apprenticeship.

• Reporting Skills


• Administrative Writing Skills


• Microsoft Office Skills


• Managing Processes


• Organization


• Analysing Information


• Professionalism


• Problem Solving


• Supply Management


• Inventory Control


• Verbal Communication


• Able to work under own Initiative


• Experience of working with databases.


• Experience of working with data and Excel.


• Experience of working in a marketing agency environment would be a bonus but is not essential.


• Experience of working with a CRM system is desirable.


• Being able to work as part of team is essential.


• The candidate will have a high attention to detail.


• An understanding and appreciation of data protection principles., Disability Confident

About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.


• Excellent rates of pay


• 32 days annual leave incl. Bank Holidays


• 2 weeks off over Christmas


• Life Cover


• Health & Wellbeing package


• Performance awards


• Regular fun days and games


• Recruitment referral scheme


• Pension Scheme