Claims Call Handler
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM)
Claims Call Handler
£26000
AIOI NISSAY DOWA INSURANCE MANAGEMENT LIMITED (ANDIM), Newcastle upon Tyne
- Full time
- Permanent
- Onsite working
Posted 2 weeks ago, 17 May | Get your application in now before you miss out!
Closing date: Closing date not specified
job Ref: 87a1a7a35a47415c922c4d77a2f2ec65
Full Job Description
- Ensure customer solutions are delivered In line with the policy of insurance and claims handling processes to provide an excellent claims customer experience.
- Make necessary investigations and decisions on liability and quantum, identifying possible fraudulent cases, highlighting indemnity concerns and corroborating circumstances to make accurate liability assessments at the earliest possible stage.
- Ensure creative and effective solutions are delivered to provide and excellent claims third party customer experience and meet third party capture targets
- Maintain your own caseload to a high standard, ensuring all actions are documented correctly, and the claims system is kept up to date
- Use customer claims experience and knowledge of principles of negligence to negotiate with other organisations to achieve the optimum claims settlement in terms of liability and costs.
- Recognise the part the box data plays in providing a unique customer proposition and utilise Box data to inform tactical decision making on Claims.
- Strive for first call resolution and take ownership of issues; take personal ownership, follow through on promises and keep the customer informed until issues are resolved
- Respond to feedback given to you, from regular quality audits on Claims files, to grow your own technical capability and that of your team. Take responsibility for your own agreed development actions and wider training needs.
- Work with Claims suppliers, developing partnerships which align to the Claims strategy.
- Explore, recommend and implement agreed solutions on cases, meeting or exceeding agreed service standards and performance to minimise risk and leakage.
- Support the Claims function in meeting customers' needs (including adhering to the principles of Treating Customers Fairly) and delivering continuous service improvements.
- Liaise effectively with other departments and other business functions as appropriate to ensure identification and appropriate management of all Claims issues.
- Be aware of and comply on an ongoing basis with the rules and requirements of the FCA and any other legal/regulatory/risk management frameworks.
You'll be able to use your claims experience and knowledge to ensure optimum claims solutions are delivered to customers and third parties. We are looking for someone with excellent negotiation and influencing skills., Knowledge of Motor Claims (highly beneficial) - Understanding of the FCA regulatory regime, FOS ethos and TCF initiatives
- Ability to plan and organise own workload
- Sound negotiation and influencing skills
- Good level of both verbal and numerical reasoning, analytical, objective, solves problems by developing and applying solutions
- Proficient in using IT word processing and spreadsheet packages
- Understanding of the principles of negligence and how this applies to motor accident liability