Client Services Coordinator

The Client Services team is responsible for liaising with clients and all departments within the business and making sure all information is passed to relevant departments in a timely manner.

Responsibilities include:

• Processing client paperwork at point of sale and sign off using the internal systems - training provided.



• Liaising with clients to discuss agreed install dates



• take calls from warranty clients advising who would be best suited to assist them.



• Assisting with arranging fitter or painter remedials for both live fit and warranty issues.



• Process client complaints and queries and passing it onto the relevant person to resolve the complaint.



• Liaising with other departments within the business to provide the best possible positive experience with the company.
  
  Excellent verbal and written communication skills;


- Being confident to work as part of a team and by yourself in a fast-paced environment

- Confident telephone manner; Being able to communicate with other departments within the business and clients confidently;

- Accuracy and attention to detail;

- Ability to prioritise with an organised approach;

- I.T. literate;

- Experience in the furniture industry would be advantageous but not essential,
• Customer service: 1 year (preferred)
  
  Tom Howley, market leader for British bespoke kitchens, is the fastest-growing, premium bespoke kitchen company in the UK, with 20 showrooms and ambitious growth plans. We are proud to manufacture all our furniture in the UK and offer a comprehensive design, manufacture and installation service.
  
  £22,440 a year - Permanent, Full-time, Pulled from the full job description


• Company events


• Company pension


• Cycle to work scheme


• Free flu jabs


• Free parking


• Health & wellbeing programme


• Life insurance, Full software training will be given, and all IT equipment provided


• 22 days annual leave plus bank holidays (rising with service)


• Free parking


• BHID Connect - through our partnership with Reward Gateway, you can save money on everyday spending and make your money go further at up to 770 retailers


• Wellbeing centre - exercise videos, mindfulness tools, nutritional and financial advice


• Employee Assistance Programme - access to 24/7 counselling and support helpline


• Employee Mortgage Services - through our partnership with Charles Cameron we provide access to mortgage advice and education services


• Cycle to Work Scheme


• Christmas functions


Job Types: Full-time, Permanent

Pay: £22,440.00 per year

Benefits:

• Company events


• Company pension


• Cycle to work scheme


• Free flu jabs


• Free parking


• Health & wellbeing programme


• Life insurance


• On-site parking


• Referral programme


Schedule:

• 8 hour shift


• Day shift


• Monday to Friday