Collection Correspondence Agent

As a Jacobs Collection Correspondence Agent, your role will be to communicate with members of the public and our Clients via webchat and email, and to respond to incoming post and SMS accordingly, ensuring responses are well written and comply with guidelines and legislation - full training provided!

At Jacobs we pride ourselves on our innovative ongoing training that ensures anyone who joins our team will have the best possible chance at being successful not only in their initial role but in any future roles that you find yourself interested in.

As a forwarding thinking and fast growing company we put staff development at the forefront, meaning hard work and dedication never go unnoticed.

• Excellent written communication skills


• Assertive and confident


• Willingness to succeed


• Ability to work well under pressure


Desirable Experience

• Experience in an administration role


• Proven Literacy Skills


• Computer Literate inc. reasonable typing speed & good knowledge of Microsoft Word
  
  Jacobs have been established since 1959 and are now the largest independently owned enforcement agency in the country working extensively with over 190 Local Authorities throughout England and Wales and are the primary contractor in Wales for HMCTS.


Our successful Correspondence Team is expanding and we're looking people who are confident and resilient, and who have a hardworking, proactive and motivated work ethic.


• Salary £24,050


• 37 hours per week


• Mon - Thurs 9am - 5.30pm Friday 9am - 5pm


• A generous holiday allowance - never work a bank holiday again!


• Pension


• Eye Care Vouchers


• Additional 4 days off over Christmas


Successful candidates will need to undergo BPSS Screening prior to any offers of employment. This check verifies identity, UK right to work, employment history and unspent criminal convictions.

Jacobs offer an extensive training programme to new recruits as well as ongoing support and development.

Our Culture

Everything we do is shaped by our Core Values: Fairness, Advancement, Collaboration and Excellence. These values form the foundations of our relationships with debtors and clients, but they also shape how we measure and reward the performance of our employees.

Jacobs is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy or maternity

Job Types: Full-time, Permanent

Pay: From £24,050.00 per year