Colorectal Administrator

We are looking for a Colorectal Cancer Nursing Team Administrator, to join our friendly growing team of Colorectal Cancer Specialist Nurses and Cancer Navigator, to provide clerical support to the Lower GI Nursing service at SWFT. There will be a range of administrative duties including typing clinic letters, recording data on spreadsheets and answering telephone calls and queries.,

• To type all correspondence relating to outpatients' clinics and adhoc appointments for colorectal and stoma nurses.


• To request new and follow up appointments as required using the Lorenzo system.


• To receive enquires from patients and staff, resolving enquiries and forwarding more complex issues to the most appropriate member of the team.


• To update and maintain patient records ensuring accurate record keeping at all times.


• To track appointments, investigations and results, exercising judgement to ensure that clinical attention is urgently drawn to histology and radiology results and updated in the electronic record.


• To take responsibility for any patient records that are kept within the colorectal nursing office.


• To open and distribute post prioritising any urgent post and ensuring relevant documentation is attached in addition to acting promptly and appropriately to all email correspondence.


• To plan and organise the Surgical Strategy meetings, booking appropriate rooms, inviting members of the team.


• Taking minutes of the Surgical Strategy meeting and providing a draft copy to the chairperson for approval.


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Come and join a Trust rated Outstanding by the CQC. South Warwickshire University NHS Foundation Trust have been rated as outstanding following our latest inspection by the CQC and we are recruiting new staff to come and help us improve even further. In addition our staff survey results have placed us 4 th in the country for recommended place to work.

We provide services across Warwickshire and beyond ranging from Hospitals in Warwick, Stratford-Upon-Avon, Royal Leamington Spa and Shipston-on Stour to Community Services across the county. We are a progressive, expanding organisation with great ambition around improving quality, integrating pathways and delivering high levels of productivity.

Our values can be summed up in one sentence. We are 'Trusted to provide safe, inclusive, effective and compassionate care'. Throughout the recruitment process you will be asked to think about how you demonstrate these values and how they impact on your work. It doesn't matter what role you do, whether it is patient facing or not, we are all working in the same way with our values at the core.

The post holder will be required to work within the Colorectal team to provide a comprehensive and quality clerical service, while maintaining a high quality of support to the department and presenting a caring, professional and efficient service to patients and their families.

To support the management of the cancer pathway, Referral to treatment (RTT) and E referrals


• The post holder will be accountable to the colorectal cancer lead nurse they will be expected to work autonomously and organise their workload appropriately to ensure letters and results are typed in a timely manner.


• They will be responsible for ensuring that levels of stationary and patient information booklets are kept stocked appropriately.
  
  The role will also support the Stoma Team alongside the Cancer CNS team. Having an understanding of SWFT IT systems will be an advantage, however training will be provided.


Ideally the successful candidate will have previous experience of providing administrative services within the NHS.,
• To have a good level of communication and be able to speak to both clinical staff and patients in a professional manner


• To be competent in Excel and Word


• To have high level working knowledge of the Trusts IT systems including Lorenzo, Evolve, ICE and Somerset


• To be competent with Winscribe


• To be compliant with Trusts mandatory training


• To be empathetic with patients and relatives when dealing with sensitive issues


• To have good organisational skills and be able to prioritise workload so tasks are completed in a timely manner.


• The post-holder will be dealing with patients who may have sensitive highly emotive issues and will need to provide a professional caring attitude towards them ensuring confidentiality and swift referral to a trained member of the appropriate team.


• To maintain a professional relationship with immediate and extended work colleagues within the team.