Complaints and Claims Manager

If you are ready for a new challenge in 2024 and have the necessary experience in Complaints and Claims management, we would love to hear from you.
This post is a fixed term of 14 months to cover for Maternity Leave. A secondment opportunity will be considered., The Complaints and Claims Manager is responsible for the management of complaints, claims, Inquests and the PALS service and for ensuring that all internal and external processes are effectively adhered to and operates in accordance with the NHS Complaints Regulations and within specified timeframes., The Complaints and Claims manager will work closely with the Divisional Governance Manager and other Divisional leads to ensure that there is effective early resolution of formal complaints/claims and PALs enquiries within agreed timescales and take a lead on ensuring processes are followed. A key role will be to ensure CCC learns from complaints, claims and PALs enquiries/concerns, providing detailed reports and trend analysis and facilitating changes in practice as appropriate.
The post holder will also manage and co-ordinate the inquests process and be the Trusts contact with the coroner's office.
The successful postholder will be based on site in Liverpool 4 days per week
The Complaints and Claims manager will work closely with the Divisional Governance Manager and other Divisional leads to ensure that there is effective early resolution of formal complaints/claims and PALs enquiries within agreed timescales and take a lead on ensuring processes are followed. A key role will be to ensure CCC learns from complaints, claims and PALs enquiries/concerns, providing detailed reports and trend analysis and facilitating changes in practice as appropriate.
The post holder will also manage and co-ordinate the inquests process and be the Trusts contact with the coroner's office.
The successful postholder will be based on site in Liverpool 4 days per week.

The Clatterbridge Cancer Centre is one of three specialist cancer centres in England. With 1,800 specialist staff and three sites, we are one of the largest NHS providers of non-surgical cancer treatment. The Trust has a unique multi-site care model serving the 2.4 million population across Cheshire and Merseyside and is consistently rated by patients as one of the best performing hospitals.
Our vision is to not only maintain this level of commitment to excellence but to work with our academic and healthcare partners across the region to ensure care, treatment and patient outcomes continuously improve in the future. We are very proud of all our expert and loyal staff and we welcome people who share the collective aim of delivering excellence in everything that we do.
Our values represent who we are and what we believe in. They define how we act to deliver the best possible care for our patients and shape The Clatterbridge Cancer Centre as a great place to work.