Customer Service Advisor

The Frontline Customer Service Advisor is responsible for being the first point of contact for customers, with the main focus being to provide prices, lead times and low level technical support to the commercial and residential markets. By applying sales skills and recognising buying signals the advisor will capitalise on commercial opportunities through negotiation of price to order.,

• Provide accurate key information to Customers and Representatives on Nuaire commercial and residential products, influencing and advising customers on the features and benefits of the products to secure sales.


• Take every opportunity to continually recognise buying signals, turning an enquiry into an order and up sell other products.


• Prepare telephone "quick quotes" and follow through to order.


• Process live telephone orders


• Provide excellent customer service by being helpful and courteous at all times.


• Take ownership and ensure promises are delivered.


• Work in a spirit of co-operation with all colleagues to achieve team goals and targets.


• Participate in product launches and promotions.


• Meet agreed targets, KPIs and deadlines.


• Work in a manner to achieve the company "Core Values" - Customer, Innovation, Quality and People
  
  Excellent Customer Service & Communication Skills


• Ability to work under pressure.


• Building & Managing Customer Relationships


• Influencing Skills


• Initiative


• Interpersonal Skills


• Strong attention to detail