Emergency Floor Administrator

An exciting opportunity has arisen across the Emergency Floor for Administrators.
We are looking for enthusiastic ward clerk/receptionists to join the Emergency Floor.
This is an excellent opportunity for you to join a dynamic team who are responsible for providing administrative support across the Emergency Department Reception, Emergency Assessment Unit and Acute Medical Unit.
You will be joining a motivated, dynamic team that operates 365 days a year providing reception/ward clerk cover 24 hours a day.
This includes weekends, bank holidays and Christmas/New year cover. Shift patterns can be flexible but will include an element of night working.
This post involves patient contact with front-line Emergency reception and ward clerk duties.
The ideal candidate will demonstrate excellent communication skills and the ability to deliver a friendly, professional service to our patients.
Accuracy and attention to detail are vital in this role, together with the ability to multi-task in a busy environment. Within the department, full training will be provided as well as management support for career progression opportunities should they arise., + To provide high quality administrative and reception support to ensure an effective and efficient service in line with Standard Operating Procedures.
+ To support the Emergency Admin Team Leader to undertake change management.
+ To be the first point of contact for all Emergency Patients and their relatives as they arrive in, or contact, the Emergency Department.
+ To ensure that patients are treated with courtesy, dignity and respect.
+ There are no responsibilities for line management of staff or budget control., + To ensure patients are received and processed in line with key performance indicators, ensuring accuracy and a high level of data quality
+ To use the relevant IT systems to register patients, record attendances, make appointments and transfer medical records as required
+ Attend statutory, essential and mandatory training
+ Use of Trust computer systems, ensuring patients are booked in accurately in a timely manner
Please refer to your suitability to the post in your supporting information from the role requirements or person specification.
You will be joining the organisation at an exciting time. As the first fully integrated care organisation in England, we are working to improve the way we deliver safe, high-quality health and social care. We have a positive and vibrant working atmosphere, we are proud of our investment in our staff both in terms of developing potential career skills and valuing people.
If you provide support to a family member or friend with health or care needs, we aim to be a Carer-friendly employer. We have a 'Staff Carers' policy which includes flexible working where possible and a Carer's Passport scheme that links you into support and discounts.
IMPORTANT INFORMATION
+ We reserve the right to close vacancies early if we receive a high volume of applications. Please apply promptly
+ Please read the job description and tailor your application to reflect the role
+ Correspondence will be via Trac, text and email. Please check your email and Trac account regularly.
+ Applicants with no previous NHS experience will ordinarily be appointed to the minimum of the band
+ If you have not received an invitation to interview within 28 days of the closing date, please assume that your application has been unsuccessful on this occasion
+ It is your responsibility to assist us in the timely receipt of appropriate references
The Trust is committed to preventing discrimination, valuing diversity and achieving equality of opportunity. No person (staff, patient or public) will receive less favourable treatment on the grounds of the nine protected characteristics as governed by the Equality Act 2010. If you require support you can obtain this from our Equality Business Forum which has representatives from all protected groups.