Facilities Manager

Overall Purpose of the Role

The Facilities Manager will be involved in all aspects of day-to-day operations of the customer's property portfolio, including accounting, maintenance and repair, security, janitorial services, front of house, helpdesk etc.

The Facilities Manager will handle all service requests and act as first point of escalation and assist in the preparation of the annual budget and management reporting and must have a strong compliance background.,

• Undertake the role of Facilities Manager operating as the main point of contact for the customer developing working relationships and to understand their business needs and requirements, manage and co-ordinate all the required activities within the contract whilst ensuring the site team and all sub-contracts are managed and service levels are met to meet the contractual SLA's


• Ensure sufficient staffing for business hours and approve Out of Hours operating requests as required. Ensuring personnel are efficiently managed across the range of services in relation to maximise the productivity within the parameters of the contractual hours provided.


• To ensure maximum optimisation of the client's office space, project managing all office moves and department restructures throughout the customer's property portfolio.


• Manage all facilities services suppliers both internal OCS and external third party.


• Ensure all Suppliers are engaged in line with the Customer and OCS Procurement Policies.


• To efficiently and cost effectively manage and develop the contract whilst ensuring the service operate within the agreed budgets


• To manage and develop a professional and effective operational team, ensuring objectives are set, monitored and achieved and that all employees are appraised and have a personal development plan


• Develop a succession plan for all key roles within your team and to mentor key people


• To build positive and productive working relationships with the client, delivering excellent customer service and seeking ways to continuously improve and exceed expectations ·


• To stay abreast of opportunities for developing innovation that will provide operational, financial and environmental benefits across the service streams. This should include energy saving initiatives as they evolve.
  
  Degree or Equivalent level About You:


• Recognised qualification in Facilities Management e.g. BIFM or CMI -Essential


• Recognised Health and Safety qualification - e.g. IOSH or NEBOSH - Essential


• SIA Licensed - Non front Line (preferred but training and accreditation provided)- Desirable


• City and Guild/BTEC Mechanical and Electrical Building Services Engineering Parts 1, 2 and 3 or similar -Essential


• BTEC Higher National Diploma - desirable


• 17th edition IEE Regulations - desirable


• City and Guild 2391 Inspection and Testing - desirable


• Clean driving licence (C&E desirable)


• Apprenticeship or Equivalent - (desirable -with an electrical bias).


• Ability to work with various computer packages like Excel, Outlook, PowerPoint and MS Word to a good standard


• Work knowledge of safety systems & processes.


Experience

Experience in a senior Facilities Management role including:

• Direct line management of staff delivering both hard and soft services


• Budgetary management


• Supplier engagement and management


• Previous relevant experience in a similar industry


• Experience in a similar field in being a member of an engineering team is desirable.


• Experience in (CMMS Computerised Maintenance Management Systems) such as Maximo is desirable.


• Building Management Systems experience Personal Characteristics/Attributes for the role


• Exceptional communication skill able to interact effectively with peers, direct staff, suppliers and our customer's representatives.


• Detail oriented and accurate especially with numbers


• Ability to work with staff in solving problems and ability to take direction and function as part of a team.


• Ability to effectively prioritise and multi-task.


• Excellent people skills able to motivate and inspire colleagues, direct reports and suppliers. High levels of self-motivation, technical inquisitiveness, enthusiasm and commitment


• Be pro-active and capable of anticipating potential faults.


• Works well under pressure.


• Ability to work with various computer packages like Excel, Outlook, PowerPoint and MS Word to a good standard
  
  OCS UK & Ireland, part of the OCS Group, is a leading facilities management company providing a range of both standalone and integrated services including cleaning, catering, security, technical services, energy management and compliance, front of house, landscaping, logistics, waste management and pest control services. The company has a turnover of £1.5bn and operates across the UK and Ireland with 50,000 colleagues delivering innovative award-winning services to the private and public sectors and supporting the local communities in which it operates.