Head of Scheduling

We are looking for an experienced and dynamic Head of Service to join our team based in Bedford. As a key member of the management team, you will lead a team of skilled Engineers and drive operational excellence, ensuring our high standards and business goals are met.

• Lead and inspire a team of Engineers, ensuring delivery of exceptional service in line with company values and Health and Safety standards


• Efficiently plan engineer workloads


• Manage team performance, absences, and appraisals


• Carry out site monitoring


• Maintain customer relationships, addressing any queries and complaints promptly


• Maintain credit control logs and CRM.
  
  Proven experience in managing a team of field engineers, ideally within the care sector or a similar service industry


• A management role or senior technical engineering background


• Relevant technical or management qualifications (desirable)


• A full UK driving licence


• A base in Bedfordshire with flexibility to travel.
  
  Our client, a leading care home equipment supplier, understands the demands of managing a care home and is here to help their clients focus on what truly matters: providing exceptional care to their residents. They supply high-quality products efficiently and offer reliable after-care and support services, allowing the client to put residents first. With over 30 years of experience in supporting care homes with outstanding products and services, our client's values-quality, care, trust, and innovation are at the heart of everything they do. They pride themselves on creating a work environment where every employee feels valued and respected.
  
  We are a family-owned business that values every employee


• We offer a supportive and inclusive environment, opportunities for career development, and a comprehensive benefits package


• Competitive Salary: £50,000 - £60,000 depending on experience


• Profit Share Bonus Scheme: Paid quarterly


• Pension Scheme


• Free parking including free electric charging points