Hotel Receptionist

Are you a customer service champion wanting to join a friendly team in this exciting role then join the Reception team at Cave Castle Hotel. The role requires great customer contact with our customers with you being the first and last point of contact for guests whether in person at the front desk or on the telephone. The role includes

• Creating bedroom reservations by telephone or bookings from our website and agents.


• Greeting guests upon their arrival and entering them into our system whilst providing an informative and friendly welcome


• Speaking to guests on their departure from the hotel processing payments and dealing with queries


• Handling enquiries into other hotel services and referring them to the correct person or collating the information for them


• Communicating booking numbers and any special requirements to other departments


• Dealing with customer requests and needs whilst at the hotel
  
  Previous experience in a similar role is preferred however it is not essential as full training will be given. The right candidate will possess excellent customer service skills and will be a good team player who is a strong communicator.
  
  Hours of work are shift work between the hours of 7am - 11pm though most days you will finish by 10 and are based on 5 days over 7 days and does include weekend work. Rates of pay are minimum wage according to your age.


Job Types: Full-time, Part-time, Permanent

Pay: From £11.44 per hour

Expected hours: 24 - 40 per week,
• Company pension


• Employee discount


• Health & wellbeing programme


• On-site parking


Schedule:

• 8 hour shift


• Day shift


• Night shift


• Weekend availability


Supplemental pay types:

• Tips


Ability to commute/relocate:

• BROUGH: reliably commute or plan to relocate before starting work (required)


Work Location: In person