Inside Sales Account Manager

The Inside Sales Manager collaborates with Territory Account Managers to develop opportunities in large academic accounts, engages with customers, provides product guidance, and closes sales.
This role could be based in our European Head Office in Cambridge UK, or our Eindhoven office in the Netherlands. This role is office-based 3 days per week, typically with Wednesday as an anchor day.
Applications Closing Date: Friday 24th May 2024
Illumina's employee benefits are industry-leading and include flexible time off, private medical insurance, compassion and care time off, leisure travel insurance, pension, employee stock purchasing program, volunteer time off, and much more!
Why You:
We are looking for candidates with some sales experience (not necessarily in NGS) who want to work with customers to improve human health around the world. This is a great opportunity for someone with passion and drive to make a break into a rapidly growing and ever-changing industry. Or for someone already working in the industry to develop their career into a sales position.
The successful candidate will focus on growing our already established territory in the Netherlands. We will provide training on our products; you just need to bring a lot of energy, a willingness to learn, drive, and passion.
Preferred Experiential Background:

• Works together with the Territory Account Manager (TAM) to develop opportunities in a defined list of existing large academic accounts


• Works either individually or together with the Direct Marketing Team on prospecting activities to find new contacts and develop new opportunities


• Engages with new and existing customers via phone and email, with some potential for field visits


• Guides customers to the Illumina products that best meet their needs, coordinating with internal resources to address customer questions or objections, providing pricing, creating and submitting individualized quotations and closing the sales process through point of order receipt


• Maintains up to date contact and opportunity information in CRM database


• Provides input to the TAM to enable accurate forecasting


• Works collaboratively with the wider sales team including Sales Specialists and Service Contracts team



• Establishes and maintains strong, positive, productive relationships with customer accounts including product end-users, management and purchasing contacts


• Tracks and reports on all activities to relevant TAM and to managers
  
  Fluency in English required (Dutch a bonus)


• Knowledge of Genetic analysis techniques (PCR / NGS / Sanger etc) - not essential


• Able to quickly grasp and master highly technical concepts and articulate them well to others


• Outstanding listening, verbal and written communication skills - articulate and quick thinking


• Team goal oriented with a focus on achieving team sales performance metrics.


• Detail oriented and ability to focus in a fast-paced environment


• Proven successful sales experience with a technical product line a plus but other sales experience would be considered
  
  Illumina


Cambridge, East of England, England

What if the work you did every day could impact the lives of people you know? Or all of humanity?
At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.
Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

Our team members are bright, energetic, and dedicated - they are the driving force behind our innovation and impact. To attract the best and brightest, we offer a competitive employee benefits program. We view it as a smart investment in our people, one that recognizes the tremendous value they bring to our business every day. At Illumina, we push boundaries. We think beyond the conventional. We dream big. With the energy of so many bright and accomplished people, the opportunities are endless.