Intervention / Capture Advisor

We don't just support our customers when they need us, we also provide support to the effected third party when the accident is not their fault.

This is where you come in as an interventions agent, providing vehicle repair solutions and hire cars.

As a Intervention Capture Advisor you'll make contact with the third party and discuss their options by making the initial arrangements if they proceed with our services. Our aim is to get them back on the road as quickly as possible.

Responsibilities

• Responsible for servicing inbound and outbound phone calls from Third Party customers and provide a professional service


• Identify the right commercial approach to the services we offer Third Party customers to reduce the hire and repair spend across the Claims teams


• Building trusting relationships with Third Party customers and give them the best start to their claims journey with Hastings


• Demonstrate excellent communication and interpersonal skills with internal and external stakeholders


• Responsible for meeting monthly targets by ensuring delivery of own performance against agreed objectives


• Ensure all costs are kept to a minimum


• To be aware of potential fraudulent claims and escalating in line with company procedure
  
  Excellent communication and influencing skills


• Strong customer service skills


• Self-motivated and enthusiastic


• The ability to objection handle and demonstrate resilience


• Confident in presenting complex information in a clear and concise manner


• Proactive and takes initiative to make decisions


• Committed to self-development and development of team members


• A proven track record of meeting and exceeding targets
  
  We're a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We've made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4Cs culture. We're proud of the journey we're on as a company and know that our continued success will rely on the contribution of our talented colleagues.


We provide insurance for over three million customers, but we know there's even bigger opportunity out there. The fact you're now reading this job advert means we've tempted you to find out more about #lifeatHD - we really hope you like what you see, and you'll join us to share in the success of the exciting chapter that lies ahead.

Flexible Working - We champion a flexible and hybrid working approach so please speak to your recruiter to discuss in more detail, including days in the office and at home.

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings' performance against our business goals and your own personal performance.

Physical Wellbeing - We like to help our colleagues take a proactive approach in keeping themselves well, that's why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing - As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes - discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that's why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs,

There's more! - 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we'll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart .