IT Support Engineer

The IT support engineer will be expected to respond to service desk tickets raised by employees, investigate, and close the cases. They will liaise with the IT team leader and all teams across the group to ensure effective ticket resolution. They will take an active interest in continuous service improvement, increasing the service offering towards our users. They will also participate in project work and general IT activities required by the business.,

• Troubleshoot customer's technology in a hybrid environment, using remote software to diagnose and resolve issues as well as within the organisation office environment.


• The role will involve management of the IT tickets within the service desk.


• Support the business in a range of bespoke applications.


• Assist with the incident management process taking ownership and responsibility for tickets through to completion.


• Imaging and deploying workstations to end-users via SCCM/CM


• Assess and resolve a range of 1st line 2nd line queries within the business.


• Escalate issues to IT team leader and 3rd line team within the organisations internal IT teams and work with them to ensure the user receives a resolution.


• Assist with installation of software solutions to end users' devices.


• Ensure all technical documentation is updated and maintained for the IT team to keep up with procedures in the company.


• Contribute to projects to implement business systems the organisation.
  
  Essential:


• Excellent communication and customer service skills


• Install, configure and test end user hardware and software systems


• Ability to proactively manage their time and prioritise their workload


• Windows 10/11 OS


• MS Exchange Admin


• Active Directory


• Willing to learn about business functions and implementation of systems to help the business drive forward.


Desirable:

• Previous IT support experience in a busy environment.


• Any formal IT qualifications/Microsoft qualifications (especially M365 solutions).


• M365 deployment/troubleshooting knowledge.


• Previous experience handling VoIP solutions and administration.
  
  Join the UK's leading independent provider of voice, connectivity, mobile, phone systems and cloud services we keep Britain working.


We are constantly growing our teams, product offerings and customer base by working closely with all of the major networks and suppliers as well as through acquisition - so there's always an exciting new opportunity to support UK businesses on the horizon., We have been voted by Best Companies as the UK's no.1 Telecoms company and we are in the UK's top 30 Best Large Companies to work for in 2023.

Here are some of the benefits that we offer…

• 25 days holidays, plus bank holidays, and an additional day for each year of service up to 30 days!


• £500 referral scheme bonus


• Professional development to help you achieve your personal goals


• Eye care vouchers available and discounted Medicash membership


• Access to discounts and savings at more than 1,200 retailers


• An additional day off on your birthday or if you're getting married