Marketing Specialist, no7 CRM

Sitting within the Beauty and Brand Partnerships team in the Loyalty Proposition Team, you'll be responsible for nurturing customer relationships through developing, executing and evolving targeted marketing communications with our internal brand partner No7.

You'll develop market leading CRM strategies aligned to brand and Loyalty objectives; delivering personalised beauty-led content, inspiring our customers.

Reporting to the Marketing Manager, you'll work cross functionally with internal and external teams, including wider marketing, trading teams and brand managers to deliver the best customer communications for No7 Beauty Company., Manage multi-channel Loyalty campaigns that support Boots and No7 objectives Responsible for copy and creative direction.

- Work closely with the data team to ensure effective targeting and continuous improvements in the use of our data.

- Develop CRM strategies to retain existing, win back lapsed and acquire new customers. Championing the customer journey and life time value.

- Drive KPI performance including channel engagement and incremental sales.

- Scope and develop new CRM capabilities for the No7 brand.

Working in marketing and preferably 121 and/or digital environment with experience in Email and Direct Mail and familiar with emerging CRM technologies.

- Multi-channel CRM experience

- Passionate about Boots and our customers and keen interest in beauty and skincare.

- Proactive in finding solutions

- Initiative to identify opportunities

• Discretionary annual bonus


• Generous employee discounts


• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child


• Flexible benefits scheme including holiday buying, discounted gym membership, life assurance, activity passes and more.


• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme.


We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Why Boots

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, it's with you, we change for the better.