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Marketplace Customer Service Advisor

Net World Sports

Marketplace Customer Service Advisor

£22500

Net World Sports, Bangor-is-y-coed, Wrecsam - Wrexham

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 13 May | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 398270659d4448bc83e7a1331aa07bbd

Full Job Description

  • Assist customers by responding to online and phone queries quickly, efficiently and professionally - look to find solutions to problems and issues to ensure the highest levels of customer satisfaction

  • Adhere to specific third-party platform policies to ensure optimum account health - answering messages within set timeframes and guidelines

  • Proactively keep up to date with the latest third-party policy changes (e.g. Amazon A-Z claims and Chargeback)

  • Identify and monitor trends in queries and feedback to relevant departments

  • Proactively contact customers to update them on issue resolution, inform them of restock dates and respond to negative feedback left on review sites

  • Assist with ad hoc Customer Service duties which may include responding to courier emails and processing returns

    Excellent communication skills, both written and verbal, with the ability to speak to customers in a professional and efficient manner

  • Enthusiastic and positive attitude - always willing to go the extra step to ensure that issues are resolved to a high standard

  • High attention to detail, good organisation skills and the ability to manage multiple projects and deadlines

  • Ability to simplify complex problems into manageable and achievable goals

  • Proficient in Windows operating systems such as Microsoft Word, Outlook, and Excel, and general confidence using internet browsers

  • Previous experience of Amazon Account Health, ODR, Microsoft NAV is desirable but not essential, full training will be provided on all systems so we would just require you to have the willingness and ambition to pick up new skills

  • Previous experience in a Customer Service role and an interest in sports is also desirable

    Net World Sports are a rapidly growing Sports E-Commerce company who sell over 17,000 products to our valued customers across the world. Aside from our own websites, we also sell on platforms such as Amazon, eBay, TikTok and Allegro, and have plans to expand onto additional platforms in the future. Our Marketplace Team play a key role in ensuring that customers through these platforms experience the same exceptional shopping and customer service experiences as those who shop through our websites.

    Pulled from the full job description

  • Canteen

  • Company events

  • Company pension

  • Cycle to work scheme

  • Discounted or free food

  • Employee discount

  • Free fitness classes, Health & Wellbeing Support - Workouts, Run Club & Mental Health Sessions

  • Flexible Working

  • Social Events - Summer & Christmas Parties, Sports Tournaments & Lots More!

  • Table Tennis, Pool Tables & Sports Equipment in the Office

  • Additional Holidays with Length of Service

  • Help to Buy Scheme, Cycle to Work Scheme & Discounted Travel

  • Charity Events - Bake Sales, Coffee Mornings, Raffles & Sponsored Events

  • Product Discounts

  • Subsidised On-Site Bistro, Canteen

  • Company events

  • Company pension

  • Cycle to work scheme

  • Discounted or free food

  • Employee discount

  • Free fitness classes

  • Free or subsidised travel

  • Free parking

  • Health & wellbeing programme

  • On-site parking

  • Referral programme

  • Store discount


    • Schedule:
  • Monday to Friday


    • Ability to commute/relocate:
  • Wrexham, LL13 9UT: reliably commute or plan to relocate before starting work (required)


    • Work authorisation:
  • United Kingdom (required)