MVNO Engineer

As MVNO Engineer you will ensure all required details are obtained to capture the customer reported issue and identify failing elements, to minimise customer impact due to service impacting faults. You will work closely with the Senior Engineers to understand faults and escalate as appropriate.

The MVNO team support our customers 24/7 and therefore work shifts, 2 days 7am-7pm, 2 days 7pm-7am and 4 days off rota.

• You will troubleshoot complex faults raised by MVNO estate.


• You will monitor and ensure all customer faults are being progressed.


• You will capture and correlate multiple RAN/CORE reported issues and drive root cause to find a solution.


• You will provide timely response to the failure of a service.


• You will build strong relationships with all areas within Network Operations and Networks to build efficiency.


• You will adhere to the Remedy and Matrix priority document work done in accordance with agreed procedures.


• You will engage in projects impacting our MVNO customers.


• You will review and maintain support documentation.
  
  You will have an understanding of Networking, including Voice and Data Mobile networking and RAN.


• You will have experience working in a fast-paced environment.


• You will have the ability to build and maintain strong working relationships.


• You will be eligible for SC Clearance.
  
  At Vodafone UK our homebased working means you'll work from home almost all the time and come together on certain occasions during the year to be creative, collaborative, and simply connect. Our "Office in a Box" home working kit will provide you with everything you need, no matter where you are.


Who We Are

We're a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.

At Vodafone UK, diversity isn't just a buzzword, it is core to who we are as a company. We're proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.

Join our Vodafone UK Networks team, where we're continually building and enhancing our network, connecting millions of people and businesses across the country. Be part of the team that makes it all happen - simplifying, automating, and bringing better connectivity than ever before, with giga-fast speed, to our customers., We believe that taking care of our employees is the key to their success. That is why we offer an excellent remuneration and bonus package with up to 28 days holiday entitlement, in addition to bank holidays and paid leave for charity projects. We offer an extensive benefits package that can be tailored to suit you and your family, including employee discounts, retail vouchers, pension plan and share schemes. We take pride in our commitment to supporting you at every stage of your career by providing top of the range learning and development tools and market leading parental leave policies.

Together we can

Vodafone UK are regulated by the Financial Conduct Authority and all offers of employment for this role are subject to background checks, including criminal (DBS) and financial checks to meet the regulators standards.
If you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, a sign language interpreter, or assistive technology, please refer to the Accessibility section of our Careers website (https://careers.vodafone.com/uk/applying-to-vodafone/) for guidance.

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