Neighbourhood Support Officer / Swyddog Cymorth Cymdogaeth (100840) Neighbourhood Support Officer / Swyddog Cymorth Cymdogaeth

Using the WWH values, you will demonstrate effective skills and behaviours to confidently be a part of our housing function and provide assistance and support to your Housing Manager and the wider team. You will enable the delivery of services to our residents by providing effective Neighbourhood Support to residents and housing team. You must be a good communicator and provide a high quality, friendly customer-orientated service.

We are seeking an experienced and enthusiastic individual with a demonstrable track record of working within a Housing team or a customer focused environment to support our two award-winning companies to make a real difference to people's lives, homes and communities.,

• Genuinely passionate about making a difference to our residents and able to use your initiative to deliver top quality customer service?


• Able to provide an important part of the tenancy management service to our residents and support the Area Housing team with residents in a trauma/psychologically informed way?


• Someone that has a positive and flexible attitude, with strong values that align well to our purpose and what matters?


Do you have:

• A strong customer focused and empathetic approach to dealing with customers?


• The ability to work as part of a busy team as well as able to work alone and therefore capable of organising your own workload, as well as making effective decisions?


• Excellent communication skills and the self-awareness to continuously improve yourself and others?


• Proficient knowledge of Housing Law, Antisocial Behaviour, Protection Of Vulnerable Adults and Welfare reform?


• A proven track record of working in a housing-related function?
  
  In return for your hard work, commitment and innovation, you will enjoy an environment focused on more than just competitive pay. You'll enjoy:


• Salary - £38,569 - £42,962 per annum.



• Pension - Choice of Defined Contribution or Defined Benefit pension, both including 3x death in service life insurance cover.


• 25 days annual leave - increasing to 30 days with service the ability to buy and sell up to 5 days (pro rata), as well as time off for volunteering, health screening and more.


• 9 Bank Holidays per annum, including an extra day at Christmas!


• Opportunities to develop and grow.


• Regular feedback - training and support from your manager and team,


• Comprehensive support - in case of sickness with a generous sick pay scheme, critical illness cover and support through an employee assistance and counselling service and a cash plan benefit,


• A permanent contract - ensuring job security.


• And lots more!