Outpatient Bookings Administrator Bank

You'll be a smart, friendly and enthusiastic member of the team providing vital administrative support provisionally in a front-line role. Duties include acting as first point of contact for all visitors to the Hospital and handling and managing incoming calls. Your IT and organisational skills will be supported by an excellent telephone manner. You will interact with Consultants, Patients, and Colleagues, being sensitive to our customers' needs and providing excellent customer service. Administration and keyboard skills are required. Previous experience of working in customer service environment is preferred, but not essential. Full training will be provided.

Key tasks

• Meeting and greeting patients


• Answering calls, dealing with enquiries and arranging appointments


• Preparing clinic paperwork


• Registering customers and providing clear directions to the relevant areas of the hospital


• Providing administrative support to clinical staff as required


• Accuracy in data inputting and able to work under pressure, Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
  
  Ability to learn and work across a number of departments as required


• Previous Knowledge or experience of working within healthcare administration / reception or hospitality industry is preferable but not essential


• Good IT and Key Boards Skills Required


• Good communication/interpersonal skills


• Self-motivated and able to work alone and a part of a team


• Well presented with strong customer service skills
  
  We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. From Holiday in line with the Working Time Directive, Access to our Pension Scheme and discounted gym membership at £15.00 a month.