Planner and Tenant Liaison Officer

We are seeking a person experienced in delivering front line customer services to organise work for our busy repairs service and liaise with tenants about the jobs for their home.

Our Planners are at the forefront of delivering our maintenance jobs. They work with both Planned and Reactive Maintenance teams to arrange access with tenants, explain what work will be done and to plan the work. You will be responsible for raising repairs orders in accordance with agreed priorities and dealing with enquiries about the work.

Officers work closely with Managers to ensure we deliver jobs on time and comply with all health and safety requirements. They also liaise with contractors to get work done., 1. Be valued
2. Be supported
3. Be able to contribute to the running of my team
4. Be trained and developed appropriately
5. Be treated with dignity and respect
6. Be consulted on change
7. Enjoy work life balance
8. Have a healthy and safe working environment

I have a responsibility to:
1. Be customer focused
2. Be a team player
3. Develop the skills to carry out my job
4. Perform to the best of my abilities
5. Promote the Borough Council
6. Participate in improving services
7. Raise any concerns early
8. Support service provision to meet the Council's vision and plans
9. Treat people with dignity and respect

We will do this by:
1. Accessibility to flexible working arrangements where possible
2. Arranging appraisals (including half yearly review)
3. Providing enough time, resources and training to do the job
4. Performance management
5. Having training plans
6. Learning from mistakes
7. Listening to and learning from staff suggestions
8. Effective performance management, Where possible, we will include the planned interview date in the job advert so that you can make arrangements in advance to attend the interview or selection process.

When you visit us, you can expect a panel interview using structured interview questions. Depending on the post you are applying for, you may also be asked to undertake another form of assessment, such as a written test or a presentation. You will also be required to bring proof of your identity. All the details about the interview will be provided beforehand in your invitation.

Following the interview, we will let you know if you have been successful or not. We aim to do this within 48 hours or as soon as possible after that. You will be able to request feedback should you wish to do so.

Learning & Development

The Council is committed to investing in its people. We are fully supportive of developing our employees to their full potential, which enables them to make a positive contribution to the effectiveness of our services.

Right at the beginning of your employment, your manager will take you through a comprehensive induction. At this stage, any training and development needs will be identified. You will also have your own plan, which your manager will support and monitor with you (through the Supported Introduction to Employment process).

The development doesn't stop there, however. It's ongoing throughout your employment. Training and development needs are identified through the Council's appraisal scheme. At these appraisals, both you and your manager will identify the most appropriate activity to meet your development needs. This could include course-based training, vocational programmes, seminars, conferences, reading, planned work experience or on-the-job instruction.

Benefits & Rewards

We offer all employees the option of joining the Local Government Pension Scheme.

The standard full-time working week is 37 hours. The Council also has a flexi-time system that gives those employees that qualify some control over the hours that they work. Where it's practical, we also offer various alternative working arrangements such as part-time working, term-time only contracts, homeworking and compressed working hours.

We work closely with the trade unions and consult widely in matters affecting employees, in relation to both terms and conditions and in developing policies and procedures. Information on how to become a union member is on the employee intranet site.

Both unions and management are committed to providing a good and safe working environment by agreeing local procedures and by providing an occupational health service. From time to time, we will run events promoting healthy lifestyles. Where necessary, we will also provide a free counselling service.

A generous relocation package is available to eligible employees, who need to move home as a result of accepting an appointment. The scheme provides help towards removal expenses, legal fees, estate agent fees, disturbance expenses and additional accommodation costs.

Other eligible benefits are maternity leave above the statutory requirement, childcare vouchers, and an assisted car purchase scheme.

Armed Forces Covenant

We are proud signatories of the Armed Force Covenant and actively work to ensure that we continue to deliver on our commitment as stated in the Covenant. In 2018 we were awarded the Armed Forces Employer Recognition Scheme Silver Award. We have a range of internal processes and policies to support our Armed Forces Communities.

The successful candidate will require good customer care skills, be able to communicate well and have excellent organisational skills. They must be computer literate and be able to use databases, spreadsheets and word processing applications. We will be seeking someone who will be proactive in responding to service demands and has a positive manner.

Officers are expected to work confidently as part of a team and be able to work calmly under pressure. Candidates will be asked about their knowledge of housing maintenance and the building trade. They must be flexible and have positive attitude to completing various differing tasks. The successful candidate will be able to show that they are enthusiastic and motivated to provide a quality and efficient service for our tenants.

Working for us

North Warwickshire Borough Council is a small authority, but we offer a rich variety of rewarding roles.

Our employees are committed to serving the whole community. Everyone's contribution is valued and staff at all levels get the opportunity to contribute to working groups that make a difference for our staff and the community we serve. We have an agreed staff charter, which lays out how we work.

The Council offers an excellent employment package with a Local Government pension scheme and generous annual leave entitlement.