Primary Care Service Improvement Officer

Working in the Clinical Improvement Team we aim to embed a quality improvement culture as part of delivering our portfolios. We will achieve this by building both individual, team and system capacity and capability, through a systematic approach to using improvement science tools and techniques to enable us to continually improve the services we offer to our populations.

The role will involve the support of managing large components of primary care transformation, utilising the CQI approach. The role is a varied and fast paced role requiring a flexible and responsive approach, with the ability to deal with issues that are sometimes challenging in nature. There will be the opportunity to work with senior members of the team and other ICB colleagues through a matrix model to identify areas of transformation and improvement, develop new ways of working and set outcomes for our providers.

Main duties of the job

Provide day to day project support whilst working in a matrix-based team.

Work with system stakeholders to embed and utilise CQI methodology by supporting organisations to adopt & champion a continuous improvement culture.

Develop and maintain support for all project documentation in line with project management methodology, including Project Initiation documents, project plans, issues list, checkpoint reports, risk registers, benefits registers as required.

Support the CCIO team to successfully deliver projects, provide project management support and a hands-on approach to achieve successful implementation.

Regularly report on progress, monitor progress against plan, delivery of the project purpose.

Organise and support Project Team meetings, involving stakeholders, suppliers and other members of the organisation as necessary.

Support providing written reports on the conclusion of projects or after an agreed period of time on the measured success of the project.

Support the establishments of local performance indicators for project management and monitor and report against them.

Update methods and standards in line with best practice.

Ensure delivery of a consistently high standard service to all members of the programme.

The Primary Care Service improvement Officer s an integral part of the CCIO team delivery and as such professionals in this position have excellent people skills, are great at multi-tasking and prioritising as well as being incredibly organised.

NHS Cambridgeshire & Peterborough is an Integrated Care Board (ICB) and the statutory NHS organisation responsible for planning and delivering local health and care services to the population and communities of Cambridgeshire & Peterborough.