Service Improvement and Development Manager Job profile

Join PS Connect as we embark on an exciting journey of transformation and innovation! We are currently seeking a dynamic Service Improvement and Development Manager to play a pivotal role in shaping the future of our services and transform the way Professional Services delivers its core functions.
As a key member of the PS Connect Senior Management Team, you will be integral in the identification of new ways of working and lead the delivery and implementation of initiatives aimed at enhancing efficiency, fostering collaboration, driving innovation, while maximising the potential of digital solutions and software (automation, AI).
You will lead a dedicated team that supports the overall PS Connect service improvement and growth strategy.
Your experience does not need to be from within the HE sector but should be from an organisation of comparable size and complexity with a proven track record of driving transformation and delivering operational improvements.

• Strong leadership skills with the ability to inspire and motivate teams towards shared goals.


• Excellent analytical and problem-solving abilities, with a focus on identifying new ways of working and driving tangible results.


• Passion for innovation and continuous improvement, putting the end user at the heart of services design, with a keen interest in maximising the potential of digital solutions.
  
  If you are passionate about driving transformation and innovation and are looking for an exciting opportunity to make a difference, we encourage you to apply. Join us at PS Connect and be part of our journey towards a brighter future.


Please ensure you read the Job Description and Person Specification for full details of this role.
The University of Exeter
We are a member of the prestigious Russell Group of research-intensive universities and in the top 200 universities in the world (Times Higher Education World University Rankings 2024 and QS World University Ranking 2024). We combine world-class teaching with world-class research, achieving a Gold rating in the Teaching Excellence Framework Award 2023, underpinned by Gold ratings for Student Experience and Student Outcomes.
Our world-leading research impact has grown more than any other Russell Group university in recent years, and we are home to some of the world's most influential researchers, seeking to answer some of the most fundamental issues facing humankind today. More than 99 percent of our research is of international quality and 47 percent is world-leading (2021 Research Excellence Framework).
We encourage proactive engagement with industry, business and community partners to enhance the impact of research and education and improve the employability of our students. Read about our world leading research - Green Futures and how we are transforming education for a changing world. We are located in a beautiful part of the country and Exeter (a fast growing tech hub) is one of only a few UK cities to have been designated as a UNESCO Creative City, PS Connect:
In 2022 UoE launched a new 2030 Strategy alongside an organisation restructure to support it to achieve its ambitions. As part of this restructuring, the University launched PS Connect, a shared service centre designed to transform the way Professional Services delivers its core services.
PS Connect delivers user-focused, innovative services to staff, that uses data, Digital and AI solutions alongside highly skilled staff with a strong understanding of user experience, to underpin continual improvement.
With the launch phase complete, our focus is now on service growth, continuous improvement and benefits realisation. We are seeking to appoint an exceptional leader who can demonstrate their expertise in each these areas.
Our Equality, Diversity and Inclusion Commitment
We are committed to ensuring reasonable adjustments are available for interviews and workplaces.
Whilst all applicants will be judged on merit alone, we particularly welcome applications from groups currently underrepresented within our working community.
With over 30,000 students and 7,000 staff from 150 different countries we offer a diverse and engaging environment where our diversity is celebrated and valued as a major strength. We are committed to creating an inclusive culture where all members of our community are supported to thrive; where diverse voices are heard through our engagement with evidence-based charter frameworks for gender (Athena SWAN and Project Juno for Physics), race equality (Race Equality Charter Mark), LGBTQ+ inclusion (Stonewall Diversity Champion) and as a Disability Confident employer.

The starting salary will be from £48,350 on Grade G, depending on qualifications and experience.
Package

Generous holiday allowances, flexible working, pension scheme and relocation package (if applicable).,
• Be at the forefront of shaping the future of professional services in a dynamic and forward-thinking environment.


• Work alongside a talented and dedicated team committed to driving positive change and delivering impactful results.


• Opportunity for personal and professional growth, with ample room for creativity and innovation.


• Competitive salary and benefits package, including opportunities for further training and development., We offer some fantastic benefits including:


• 41 days leave per year


• options for flexible working


• numerous discounts at leading retailers


• onsite gyms on all of our campus' and a cycle to work scheme


• sector leading policies around maternity, adoption and shared parental leave (up to 26 weeks full pay), paternity leave (up to six weeks full pay) and a Fertility Treatment Policy stunning campus environments in Exeter and Cornwall, in the beautiful South West of England