Service Leader Level 2

Lead an engaged and motivated team to change lives, deliver person-centred outcomes for every person we support by driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better.

• Actively promote their service and dare to be better by seeking out opportunities for growth and innovation through the development of thriving and life-changing partnerships in line with service or cluster strategic objectives. Take overall responsibility for and take the lead any clinical risk management, ensuring that all regulatory, professional standards and legislation associated with social care is followed.



• Driving digital engagement by leading and supporting teams to engage withour charity's innovative and supportive systems and communications platforms , so that colleagues can own their learning and development, share best practice and access / recordthe data to do their very best work,in line with identified strategic objectives.



• Own and deliver the cascade of organisational communications in a motivated and passionate manner, so that important messages and changes are embedded successfully and teams feel engaged, informed and part of a strong team with a great culture.



• Lead by example with passion in the development of complex care service models, working with the complex care team and other specialists to ensure the service meets the needs of those supported, and to contribute to a comprehensive and robust complex care offering across the organisation, in line with the organisation's strategic objectives.



• Manage the resources available to you creatively and appropriately to ensure efficient service delivery in line with contractual requirements and in line with operational budgets.



• Lead effectively by delivering against workforce KPIs, includingsickness absence, You Cans!, training, induction, recruitment, and retention compliance figures. Work in accordance with the People Services SLA to ensure that workforce issues are dealt with and colleagues' experience of People Services teams is positive and productive.



• To proactively identify, escalate, and contribute to the management of potential risks. Lead and support a team in the management of risks in order to mitigate issues that could affect customer service or safety, or the effectiveness, quality, efficiency and compliance of an person's activities, to ensure that the best interests of the people we support are always maintained.



• Take overall responsibility for and take the lead any clinical risk management, ensuring that all regulatory, professional standards and legislation associated with social care is followed.



• Lead the Operational Performance of their service(s) ensuring compliance with all statutory and contractual requirements to ensure the quality and compliance of all activities and actions that relate to the support of an individual.



• Design and regularly review service action, KPIs, and delivery plans in line with Quality Assurance procedures sharing outcomes with staff, to promote a passion for continuous improvement and reflective practice



• Work towards team goals and strategic aims by implementing new approaches, processes and projects, driving continuous improvement and working collaboratively to strive to be the best., This is a great opportunity to make a genuine difference, where you will be responsible for leading an engaged and motivated team to change lives and deliver person-centred outcomes for every person we support. You will also take the lead by driving performance, setting the pace and direction within services, promoting a positive and passionate culture, and ensuring that services are appropriately and effectively resourced to change lives for the better.
  
  With experience working in a health or social care setting, you will have an upbeat positive manner, as well as having a genuine passion for supporting people to become a part of their local and wider community.

You will also have experience working with people supported who present behaviours that require intensive support planning and management to ensure their safety and quality of life at all times.
In addition you will be comfortable using basic IT systems that are required within the role - training can be offered to support this area. You will also hold a professional qualification in Health and Social Care, i.e. Nurse, Social Worker, SVQ Level 3 plus supervisory units (Scotland) / Care Management Level 3 (England)., Naturally it is important too that you share our company values - We Include; We Deliver; We Aspire; We Respect; We Enable, which are at the heart of everything we do and ensure that we deliver high quality, consistent care and support. People's values are important to use, so we look for people with:

• Patience


• Empathy, compassion and sensitivity to others


• A strong work ethic


• Reliability


• Honesty


• Determination



• A problem solver


• Resilience
  
  Community Integrated Care is one of the UK's largest health and social care charities. We work hard to enriching the lives of people with many different care needs. It's exciting and rewarding work, and we're full of pride and passion for what we do.


Since the early days, we've grown to provide many innovative and bespoke care services to thousands of people across England and Scotland. We want to provide support based on the principles of choice, dignity and respect. This resonates in our vision of 'Your Life, Your Choice' and our strategy 'Best Lives Possible'.

We have strong values and we're proud to pioneer new ways of delivering social care to stand out in our sector. In the past two years, we have won or made the shortlist for over 100 national and regional awards!

We are also focused on our people. Our Support Workers are dedicated and passionate about going 'the extra mile' for the people we support and in return, we go the extra mile for them by investing in pay, recognition, wellbeing and continued professional and personal development. We will provide you with all the training, support and personal protective equipment you need in your role and will help you develop, should you decide you want to develop your career with us., Here at Community Integrated Care we aim to be a warm, welcoming and inclusive employer, where all colleagues feel they belong. We want to an organisation that is truly fair and equal to all - where individual diversity is valued, unique characteristics celebrated and everyone feels able to bring their true selves to work.
By encouraging and embracing a range of diverse backgrounds, experiences, capabilities and viewpoints, we will build a stronger, richer, more vibrant workforce, which reflects the people we support, and the communities in which we work. It helps us make better decisions, bring fresh ideas and become a true provider and employer of choice.
We have a really clear plan to achieve this called A Place I Belong. This publicly sets out the promises we've made to achieving this vision and how we will hold ourselves to account to getting there. You can read more about this by clicking here.
We wish you the very best of luck in your application to joining our charity. Should you require any adjustments during the recruitment process, please feel free to contact recruitment@c-i-c.co.uk

Community Integrated Care is an Equal Opportunities and Disability Confident employer.

We're really proud to be a Hive HR Employee Voice Certified organisation, a recognition that confirms our commitment to creating a culture where our colleagues are not only encouraged to share their thoughts, but where this feedback is actively sought and acted upon to drive positive change at every level.

In our 2023 Colleague Engagement Survey, 56% (over 3,300!) of our people shared their feedback and insights, giving us an incredible Employee Net Promoter Score of +28. This is a measure of how positively our colleagues talk about us - and 28 is an excellent score compared to other organisations!

Community Integrated Care is currently seeking a dedicated and compassionate health and social care professional for a Service Leader based in Durham
Benefits & USP's:

• Salary of £26971 - 29913 per year


• Work doing the things you enjoy, meaning work never feels like work


• Work for a multi award-winning Charity that invests all it profits right back into the people we support, our workforce and our local communities


• Managed by supportive senior leaders


• 25 Days annual leave inclusive of statutory bank holidays (for full time, part time is worked out on a pro-rata basis)


• Pension Scheme


• No uniform - we wear our casual clothes


• Flexible Working Hours & Shift patterns


• We will pay for your DBS / PVG


• Shopping Discounts Scheme


• Ongoing continued professional development and progression opportunities


• Recommend a Friend Bonus scheme


• Financial Hardship Fund


• Investment in your wellbeing