Service Management Specialist

Service Transition Assist in the scoping, planning and deployment of complex Service Management arrangements of new IT Services from inception to full live service. Assist in the decommissioning of IT Services from the catalogue. Plan and agree the activities, resources, and action plans well in advance of a new IT service implementation, to ensure that all processes, IT systems and people are in place to allow the IT Service to be managed. Service Governance and Service Level Management Develop, and manage IT Service requirements, agreements, plans, and procedures for specific national IT Services. Plan and arrange Service Management Boards including their risks, issues, and action plans, ensuring that outstanding items are prioritised, monitored, and progressed to conclusion within agreed time scales. To manage, evaluate and report on the quality of these IT Services through defining, agreeing, and monitoring Key Performance Indicators (KPIs). Contributing to the development and
implementation of policies, processes, procedures and reporting across multiple organisations for IT Services. Responsible for developing and implementing Continuous Service Improvement Plans for IT Services. Additional Responsibilities The post holder will be responsible for providing appropriate work-based training and coaching to team members.