Service Manager

To manage all aspects of the service and to ensure the delivery of a consistently high quality, safe and person-centred service in accordance with our policies and procedures, vision, values and strategic objectives and within the relevant legislative framework.,

• Provide planning, leadership and direction, meeting statutory and organisational quality standards


• Take responsibility for the day-to-day management of any relevant buildings, including maintenance and safety issues, ensuring that regular inspections (internal and external) are made and monitored.


• Ensure that the appropriate levels and quality of staff and other resources are available to meet the agreed service standards, and that a robust staffing rota always exists. The post holder will be expected to provide additional cover if necessary


• Develop and manage monitoring systems which demonstrate the usage and achievements of the service for your team, the organisation and external audiences


• Carry out, within reason, any other duties necessary to achieve the smooth running of the service and undertake other organisational duties, which are broadly in line with the above key responsibilities, As an Equal Opportunities employer, we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Inclusion & Diversity champions who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures, especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident and Mindful employer, as well as an Armed Forces Covenant Supporter.


If you have any special access requirements or other support needs throughout the application process (including interview), please contact us so that we can let you know how we can support you. We accept CVs and applications in all formats.

DBS Checks

We welcome applications from people with lived experience. All applicants working with our clients will be expected to undertake an enhanced Disclosure and Barring Service check. A criminal conviction will not necessarily prevent you from becoming an employee, the decision will depend on the type of offence and its relevance to the role. If you would like to discuss any convictions you may have, please contact the person named in the advert. All information will be dealt with according to our Data Protection Policy.

Get in touch

If you have any questions about the Service Manager role, please get in touch with George (Recruitment Specialist) on recruitment@julianhouse.org.uk. We look forward to speaking with you soon!


• A valid UK driving licence and access to own vehicle - business insurance will be required for roles involving travel to work.


• Comprehensive knowledge and understanding of rough sleeping, multiple complex social need and the causes of homelessness.


• Experience of staff team management, including experience of recruitment, induction, supervision, appraisal, training, discipline and grievance issues.


• Ability to lead and motivate a staff team.


• Ability to represent the organisation professionally to a wide range of people including service users, families, neighbours, professionals and commissioners.
  
  Julian House is a charity dedicated to making a difference to the lives of the most vulnerable and disadvantaged people in society. We run several projects and every year we help thousands of people out of homelessness, into employment, away from domestic abuse, and more.
  
  3.7 out of 5

Exeter
£31,400 a year - Full-time, Pulled from the full job description

• Company pension


• Employee discount


• Pay rise, If you'd like a real sense of job satisfaction, great career prospects and a competitive benefits package, you could be who we're looking for!, Sliding salary scale with salary increases every year for the first 3 years


• Wellbeing related support and advice and up to 6 free counselling sessions through our Employee Assistance Programme


• 27 days annual leave, including an extra day off for your birthday, increasing up to 30 days after 4 years of continuous employment. Plus bank holidays


• 30% staff discount at Julian House charity shops


• 20% staff discount at Julian House bike workshops


• A generous and competitive pension scheme


• Instant access to healthcare professionals and discounts on a variety of health treatments through our Simply Health Scheme


• A supportive culture where staff feedback is highly valued and regular supervisions with line managers are conducted


• 6 weekly Reflective Practice sessions from objective, external facilitators