Support Engineer

We are looking for a professional to take on the role of Support Engineer. You will be part of an international Team where you will work together with the Subsidiary Director.,

• Ensure communication with IT Managers from Groups and Key Clients from the Region;


• Execute support tickets/tasks assigned;


• Attend phone calls from customers from the region;


• Execute complex support tickets/tasks for the region;


• Execute preventive maintenance tickets/tasks assigned following the resolution guidelines/scripts;


• Execute project tickets/tasks coordinated by the project manager;


• Coordinate support activities with field technicians;


• Propose improvements to the Work Instructions of the Customer Support area with positive impact on customer satisfaction and Team productivity/satisfaction;


• Comply with the defined Customer Support Processes and Work Instructions of the Customer Service Department and Local Unit., Great team of smart people, in a friendly and open culture


• Real responsibilities and autonomy


• Expand your knowledge of various countries and regions


• Great career opportunity in a fast-evolving Technology company


• Contribute to the greater experience of millions of Travellers around the World!
  
  Technical Degree or higher in Information Technology, IT Engineering, Computer Science or relevant areas


• A minimum of 2 years experience in a similar role;


• Strong technical skills, including knowledge of hardware and software components and troubleshooting techniques;


• Ability to understand technical products and platforms;


• Ability to meet deadlines and work independently;


• Fluent in English;


• Good communication and interpersonal skills


Nice to have

• Experience in Hospitality


• Knowledge of other languages will be an advantage
  
  Nonius provides the most complete Guest Technology solutions portfolio for a contactless Digital Guest Journey. All solutions are built in-house allowing highly integrated and competitive offers. Our technology solutions serve more than 536,420 rooms worldwide - in Hotels of the most renowned international chains and several of the most emblematic and recognized independent hotels. We also bring hospitality technology to other markets such as Outdoor, Apartments, Co-living, Healthcare, Maritime and other Sport and Leisure facilities.