Warehouse Operative

The Warehouse Operative role is part of a wider Warehouse Team that ensures the accurate and timely provision of customer orders on behalf of Rapid. The Warehouse Operative is expected to undertake general warehouse duties within all the various warehouse process paths that operate on site, covering Goods Preparation, Bin-Fill Replenishment, Picking and Packing orders, with the number one priority of ensuring all orders are despatched effectively and efficiently each day.

Key Accountability

Warehouse Operatives are responsible for ensuring orders are picked and packed in line with our high-quality customer service standards. They are also responsible for replenishing bins when new stock arrives, whilst adhering to FIFO requirements for picking and storing stock, and also to ensure that any goods received are promptly processed, inspected (where necessary), and available for picking and packing in a swift manner. Accountable for ensuring a high standard of housekeeping is kept at all times across all areas of the Operations departments, and ensuring all Health and Safety policies and instructions are followed at all times.

Picking Tasks

• Pick orders on a daily basis in accordance with the order details (product locations, product codes, quantities etc) and place into the correct order tote


• Ensure all processes are followed for orders that require short picking, picking into Jiffy, re-reeling etc


• Follow all manual handling training advice whilst picking, and using assistance tools and vehicles where necessary


• Ensure all steps are taken to prevent product damage, such as bubble-wrapping glass, placing liquids in a bag, mounting pins into foam


Packing Tasks

• Use experience and initiative to select the appropriate box(es) and void fill for each order processed.


• Manually pack all goods.


• Complete and apply the appropriate carrier label and transfer of goods to the Despatch area


• Undertake to develop skills in other warehouse roles as reasonably required by the Company


• Prepare packages for export, using experience and knowledge to apply the correct packing requirements and to complete the relevant paperwork.


• Ensure that supplies of products are replenished from Goods Inwards stores (packaging)


• Undertake processing UK Mail items and update the system accordingly and assist in loading the vehicle with packed items (UK Mail Despatch).


• Process despatches by Royal Mail by preparing and completing electronic and any other relevant paperwork.


Bin-Fill Replenishment

• Efficiently replenish stock locations in the warehouse with goods which are placed onto appropriate receiving pallets by the Goods Inwards team.


• Adhere to FIFO rules when replenishing stock locations in the warehouse, ensuring that newly replenished products are placed behind older stock.


• Adhere to all health and safety precautions whilst replenishing the warehouse locations, including, but not limited to, the safe use of pallet trucks, only storing pallets of goods in designated areas, and safely storing liquids and glassware to minimise damage.


Goods Preparation

• Receive all goods to the premises and reconcile these deliveries to the purchase order and update the host system accordingly.


• Physically manoeuvre deliveries to the goods inwards workstation.


• Sort and break down deliveries and check the quantity and quality of received items to the minimum frequency required.


• Complete supplier return processes and documentation in the event of identifying faulty or incorrect deliveries and to update the host system accordingly.


• Investigate and solve any problems or issues arising from the delivery of goods e.g. where deliveries do not reconcile with the purchase order, by liaising with all necessary internal teams and the suppliers.


• Receive all Company post.


• Sort items for Pre-Shelving received externally.


• Refer unresolved matters to the Warehouse Supervisor for further support and advice.



• Prepare goods for the Warehouse as required. Assist with the pre-packing of goods.


• Assist with the process of returned goods (RMA's).


• Record product weights and dimensions.


Perpetual Inventory

• Ensure all stock accuracy is of the highest priority


• Investigate stock discrepancies between WMS and Epicor


• Investigate order discrepancies between WMS and Epicor


• Investigate daily incomplete picks


• Resolve stock situated in Receiving location queries


• Identify and fix suspended Orders and POs, and identifying the root causes



• Check QUARPF stock Investigate any open shipments in Epicor


• Complete regular cycle counts on WMS to ensure accurate stock levels, and report any major discrepancies


• Continuous stock maintenance


General

• Able to undertake, as required, all of the activities associated with the various Warehouse functions, including the use of any associated equipment, to the best of their ability.


• Responsible for their own performance, and to support their team in, achieving all targets and job standards set out by the Warehouse Management Team.


• Adaptable and flexible in their approach to work.


• Work efficiently and effectively as part of a team.


• Maintain high levels of Health and Safety standards at all times and follow all Safe Operating Procedures that are in place.


• To be curious and always looking for a better way to perform a task, in order to improve efficiency across the site.


• Communicative and respectful of all workers within Rapid and their working environment.


• Understand how each task within the Warehouse impacts on the overall Client / Customer Experience of Rapid and ensure that they are striving to make this the best possible experience for all concerned.


• Work with trainers and managers to ensure that all skills are kept up to date.


• Perform any reasonable task that is required of them by their Manager., Makes decisions and takes personal responsibility for driving and delivering own high performance


• Takes pride in delivering quality work, paying attention to detail


• Takes action to solve identified problems


• Demonstrates to others the importance of producing high quality work


• Maintains work/performance standards when under pressure


• Appraises own performance, sees what needs to be done differently and takes appropriate action


Problem Solving

• Presents information in a structured, logical manner and breaks complicated issues down into smaller parts


• Uses logic to understand & solve problems


• Considers the business impact of decisions and actions


• Approaches things in a clear step by step way


• Gathers data objectively and thoroughly


• Schedules activities and uses time effectively


• Manages time and always meets deadlines


Continuous Improvement

• Personally grabs opportunities to make the business more successful


• Has a broad understanding of the key purpose of the area of the business in which they operate


• Demonstrates an understanding of the main services within the Company


• Can relate own role and objectives to department and company targets


• Identifies opportunities to cut costs and introduce improvements which will deliver immediate benefits


Managing Change

• Receptive to new or different types of work or changes to work plans


• Comfortable working with a wide range of people and teams


• Willingly adapts to changing demands and needs of the business


• Identifies personal resistance to change and takes action to adapt own behaviour


• Provides support to others experiencing change


• Keeps an open mind and remains flexible


• Open to discuss a broad range opinions and ideas


Communication

• Makes an immediate and positive impression on others


• Listens, seeks feedback and remains open to the views and opinions of others


• Is aware of the impact they are having and can adjust behaviour and style accordingly


• Gets message across in one to one situations clearly, so it is understood


• Networks with others


• Develops relationships with others based on mutual respect, integrity and understanding


Team

• Helps out, offering support to other team members


• Contributes to the achievement of team goals


• Develops and maintains relationships


• Makes new team colleagues feel welcome


• Acts as a buddy to other team members


• Supports and encourages others without being asked


• Respects others and works supportively.


• Collaborates and shows cooperation


Development

• Sets goals designed to stretch self and appears to enjoy challenge


• Always keen to learn about products, processes, new technology, etc.


• Offers to buddy with, coach or mentor new colleagues


• Talks about learning and personal development


• Proactively develops knowledge, skills and abilities to improve effectiveness in the role


• Ensures errors are not repeated - learns from mistakes
  
  Good attention to detail


• Being able to work under pressure, whilst maintaining accuracy, speed and safety


• Effective communication


• Ability to complete paperwork, with good numeracy and literacy skills


• Good timekeeping and organisational skills.


• Excellent numerical skills


• Administration skills


• Computer literate, including Microsoft Excel and Word



• Initiative, drive and enthusiasm An organised and methodical approach


• Ability of working to deadlines along with the ability to work on your own initiative


Core Support Role Competencies (Level1)

Customer Focus

• Delivers excellent customer service, aiming to exceed expectations


• Takes ownership for customer problems and consults appropriate people to resolve issues


• Accurately assesses customer needs and takes appropriate action


• Adapts own behaviour to meet the needs and feelings of the customer


• Demonstrates a sense of personal pride in the organisation, brand and products


Job Prioritisation

• Enthusiastic, maintains a positive approach


• Willing to take on extra responsibilities


• Sets goals designed to stretch self and measures against KPIs


• Strives to improve own performance


• Is constantly proactive


• Demonstrates energy and drive, wants to do and be the best and is self motivated., Demonstrates an interest in developing personal knowledge of market and competitor activity


• Maintains an up to date knowledge of the Company / departmental standards and processes and adheres to them


• Offers advice and guidance to others, sharing own knowledge willingly


• Uses product and process knowledge to increase effectiveness