ZE Global Day Shift Security Officer IWM London

Our client is one of the world's leading authorities on conflict and its impact on people's lives from 1914 through to the present day with collections that are filled with personal stories and experiences. The client's aim is to share these stories with as many audiences as possible across the world in a way that engages and challenges them, increasing understanding of why we go to war and the effect that conflict has on people's lives.

You should be able to demonstrate the skills and competencies set out below, but equally we are looking for people who can treat every colleague, customer or visitor with respect, courtesy, and honesty. We expect our staff to work flexibly and with enthusiasm.

Duties will include but are not limited to:

• Reading and understanding the Assignment Instructions (AIs) and Standard Operating Procedures (SOPs) for the site.


• Controlling entry and exit points.


• Monitoring entrances.


• Undertaking searches of visitors' bags as and when required.


• Using the company's guarding management software (GMS) on company and personal mobile phones as directed.


• Vehicle and foot patrols.


· Internal and external site patrols as directed; to include all public spaces and staff areas within the site and the perimeter of the site externally as directed by the site supervisor.

· Completing written reports.

· Communicating via the security radio system.

· Answering incoming phone calls if your assignment requires this.

· Directing deliveries to the appropriate areas.

· The parking of visitor vehicles as per the client's parking/vehicle policy.

· Evacuation of public/visitors from the site upon activation of the fire detection system.

· Assist in testing the fire detection system as and when required.

· Responding to security and safety incidents on the site.

· Liaising with emergency services where necessary.

· Working closely with the police and other agencies when high profile visitors and/or VIPs attend the site.

· Fit to patrol nine decks over 187m (613.5ft) of ship

· Able to make understandable broadcasts over the personal address system

· Learn to use the emergency (fire) panel (once trained you will on occasion be the initial incident commander until relieved by a supervisor/leading yeoman or the branch operations manager

· Learn the plan of the ship and how to decipher the location markings

· Be able and happy to converse with the public in various circumstances, including, but not limited to lost children/vulnerable adults, directing and basic enquiries

· Record the comings and goings of all staff, volunteers, contractors

· On their own, able to open up most of the ship i.e., the visitor route, function spaces, turn on lights, check fire extinguishers, turn on sounds and visuals and most important report all faults

· Daily raising and lowering of the flags

Due to the nature of the Company Business you may be required to work at different locations during your employment

We expect our security officers to be polite, reliable, and capable of working long hours on their feet.

It is foreseen that overtime will be available if you wish to undertake additional hours to cover out of hours events and staff shortages on the roster due to sickness, leave etc.

· Holds a current valid Door Supervisor or Close Protection SIA licence.

· Healthy and physically fit; able to be on their feet for long periods of time.

· High Standards of personal presentation and hygiene.

· Enthusiastic, personable, motivated, and flexible.

· A good communicator at all levels. Able to deal with visitors and client's staff in a professional way in sometimes challenging situations.

· Experience of using technology in a guarding environment for example Guarding Management Systems, Clocking Systems and the use of smartphones and/or tablets with these solutions.

· A minimum of 1 year previous corporate/public facing security experience.

· Full and clear 5 year security vetting record and work history.

· Numerate and literate.

· Team Orientated Individual.

· Able to work as part of a team and independently.

· Ability to work under pressure.

Desirable

· Ambition to progress.

· Holds a current valid Public Space CCTV SIA licence.

· Experience of Security Control Rooms, Security Operations Centres or Alarm Receiving Centres.

· Experience of staff management; ability to cover the site supervisor if required.

· Experienced in GDPR, Data Protection the Freedom of Information Act.

· Holds a full driving licence.

· Experience of goods in areas, loading bays, etc. with high volume, valuable deliveries.