1st Line Junior IT Engineer

Following an internal promotion, Aerial Direct are looking for a 1st Line Junior IT Engineer to join our busy IT Support team. Reporting into our Information Security & Networks Director, you will be the first point of contact for our inhouse users, providing technical assistance and support for hardware, software, and network-related issues.,

• Provide first-line technical support to end-users, resolving hardware, software, and network issues promptly and efficiently.


• Troubleshoot and diagnose technical problems, escalating complex issues to higher-level support staff when necessary.


User Assistance:


• Assist end-users with account setup, equipment. password resets, and access issues.


• Educate users on basic IT procedures and best practices.


Incident Management:


• Log and track support incidents using the helpdesk ticketing system.


• Ensure timely resolution of incidents and keep users informed of progress.


Hardware and Software Maintenance:


• Perform routine maintenance on hardware, including desktops, laptops, and peripherals.


• Install, configure, and update software applications.


Remote Support:


• Provide remote assistance to off-site users, resolving issues through phone or remote desktop tools.


Documentation:


• Maintain accurate and up-to-date documentation of support procedures, solutions, and configurations.


Collaboration:


• Collaborate with other IT team members to identify and implement improvements to IT systems and processes.


• Communicate effectively with second-line support and other technical teams.


• Enforce a security first culture by leading by example.
  
  Based in our newly refurbished Fareham offices, the role requires strong communication skills, technical proficiency, and a dedication to delivering excellent customer service.

This would represent a great opportunity if you're looking to take your knowledge and interest in IT to the next level - a fantastic career with a proven development track, in a growing company committed to the growth of our employees.,
• Strong knowledge of Microsoft Windows and Office applications.


• Familiarity with basic networking concepts.


• Excellent troubleshooting and problem-solving skills.


• Strong customer service and communication skills.


It would be great if you have:

• Proven experience in a technical support role, preferably in a helpdesk or service desk environment.
  
  We exist to enable our customers to have the conversations that matter. We do this through effective partnerships and a great customer experience.


Working at Aerial Direct isn't just a career, it's a decision to be better. It's choosing to take on interesting work that challenges you. We can promise that your hard work will be rewarded and recognised, and you'll be given the tools, training, and support needed to do a great job.
We are proud to be one of the UK's leading independent providers of telecommunications. We are equally as proud of our employees who have helped us become one of the largest O2 partners in the UK.

Our Process
Step 1: Is there a fit? You'll have a chat with our Talent Acquisition team, talk through your past experiences and what it is you're looking for from your career
Step 2: Meet with your would-be manager, our Information Security & Networks Director and a member of the team to talk through your motivations, whilst also getting a feeling for Aerial Direct. You'll run through a few scenario based questions, and get the opportunity to ask anything you'd like to learn about.
Step 3: If it looks like a good fit from both sides, we'll be looking to make you an offer!

Our Values:
All: We are one team enabling each other and the business to thrive
Elite: We will be the very best that we can be for our customers and our colleagues
Respectful: We dhow respect for our environment, our people and above all else, our customers
Impeccable: We will deliver the best customer experience and service in all we do
Agile: We're always looking to be one step ahead, quick to move, and to anticipate our customers' needs
Limitless: We seek continuous improvement in order to grow and develop the business


• Holiday rising with each year of service


• Your Birthday Off - after all it's the most important day of the year!


• Christmas Closure in addition to your annual leave


• Free eye tests & support towards glasses


• Gym Discounts


• Our Employee Assistance Programme offering confidential Wellbeing Support


• Regular events and activities throughout the year including our famous Christmas Party, summer party & Employee Awards!


• Company pension scheme


You'll Get Involved In:
Technical Support