Administrator / Service Co-Ordinator

Administrator/Service Co-Ordinator: Band 4 - 37.5 hours - Crisis Care Centre, Harplands Hospital, In return we can offer you:

• A supportive & friendly working environment


• Active encouragement to learn and develop within your role


• Dedicated career pathways and great opportunities for continuing professional development


• Commitment to, and support for your wellbeing


Main duties of the job

The Crisis Care Centre is an essential component of the urgent care pathway and provides an all age single point of access to mental health services in north Staffordshire, whilst also offering a 24-hour, seven day crisis service with the additional offer of intensive home treatment as an alternative to an acute inpatient admission. The Crisis Care Centre in line with the NHS Long Term Plan will be expanding this offer too support individuals in crisis by receiving referrals via NHS 111, in addition to the dedicated line for ambulance, police, GP's and other professionals requiring an urgent mental health response.

The post holder will establish and maintain a business support infrastructure necessary to assist the operational team manager and key staff in meeting the Trusts objectives and targets in relation to performance targets. This will include the development of systems and processes to monitor performance against the Trust's Key Performance Indicators.

To analyse reports and extract data from all report formats for all key performance indicators (Quantity & Quality) and feed this back to operational team manager and key staff in a format that can be used within the service for planning and supervision purposes.

Primarily working for the Crisis Care Centre, the successful candidate will have excellent communication skills, recent secretarial/administration experience and be well organised.

Applicants need to be qualified and proficient at minute taking.

Our vision is 'To be Outstanding in all we do and how we do it.' Our team prides themselves on compassion, team work and resilience.

Our Trust is on an incredible journey of innovation and we'd like you to be part of it. To excel you will be an enthusiastic, caring and compassionate professional who is looking to work within a Trust that is ambitious to perform well and has been told by the Care Quality Commission that it is the fastest improving Mental Health Trust in the Country.

In return we offer;

A competitive progressive salary

We cover the cost of your DBS Check (£44)

Uniform provided

Competitive staff benefits such as weekly offers and discounts

Individual Personal Development Plan and Career Progression

Excellent pension scheme available

27- 33 days annual leave, plus statutory bank holidays (pro rata)

Well being initiatives in place to support staff