Apprentice Patient Care Advisor COLLINGHAM MEDICAL CENTRE

Duties will include, but will not be limited to:

• Receiving patients at the surgery and welcome visitors to the Company


• Prompt response to telephone calls


• Collecting and passing on messages. Assessing the urgency of messages


• Making appointments for healthcare professionals either in person or on the appointment line


• Advising and assisting patients when making appointments via the Newark & Sherwood Gateway


• Dealing effectively with queries (personally or by directing them to the appropriate person)


• Ensuring that the clinicians have all the patient information required for clinics


• Miscellaneous filing into paper medical records


• Receiving requests for repeat prescriptions in person, by telephone or via the internet and entering them into the computer.


• Using e-mail to communicate within the Company team


• Registering new patients and temporary residents into the Company


• Scanning patient correspondence, discharge letters, etc onto the patient clinical record


• Entering patient data onto their clinical record


• Checking adequate supply of controlled stationery and specimen bottles, etc.


• Periodic checks of files for incorrect filing


• Checking in & receiving payment from patients for non-NHS services


• Administrative tasks, as required, The successful candidate will work towards achieving their Apprenticeship Standard in Customer Service Practitioner Level 2


• A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. This is a prominently work-based programme with College attendance required once a month


• All learning will take place at the candidate's place of employment/College and within their contracted working hours
  
  Communication skills, IT skills, Customer care skills, Administrative skills, Team working, Non judgemental, Patience, GCSE or equivalent Maths & English (Grade A/9 - C/4) Essential
  
  GP Practice in Collingham.
  
  You could reduce your training time, or finish your apprenticeship faster, if you have relevant prior learning or experience. This could be relevant:


• training


• qualifications, like an NVQ in a relevant field


• industry or sector experience