Assistant Director for Customer Engagement

We have big plans at Gedling Borough Council and we're looking for exceptional individuals who can help us deliver them!, Following a transformative restructuring programme, we are looking to recruit to several senior roles. Focusing on being resident centric, commercially minded, data and performance driven we hope to position ourselves as the best Council in the East Midlands growing an environment where residents enjoy the lifestyle they deserve, in a place they are proud of.

We value experience and talent, but we are lean and have no space for passengers. You will need to be hungry to get stuck into the projects that we have and be a visible presence within the workplace.

About the role
Coming to us at the start of the implementation of our new CRM system you will shape the improvements to our customer interactions that are already managed by our excellent and high-performing team of advisers. We don't want just to say that we are "customer-centric" and "data driven", we absolutely want this ethos to be at the heart of what we do and this job is critical to our success.

You will be expected to:
-Continuously review business processes for the ongoing development and improvement of service to customers, taking into account service developments in other multi-functional front-line organisations in both the public and private sectors.
-Manage, motivate, develop and communicate effectively with members of the Contact Centre team and,
-Lead and develop all aspects of our Customer Services Strategy.

Disability Confident
About Disability Confident
A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to Disability Confident.

You might not have heard of Gedling Borough Council. But if you haven't, we would be disappointed, and you really should look at the work that we are doing.

Relevant to this post we are actively and vigorously pursuing our list of ambitious major projects including consideration of how we might best continue to deliver environmental, leisure and community services to ensure that our residents can enjoy good physical and mental health; the continued provision of excellent parks and recreational spaces for local people to enjoy; and the on-going work to ensure that our neighbourhoods are safe, modern, clean, healthy and vibrant places to live and work. The list goes on, but you get the idea.

Gedling is an attractive place to live and work, and the Council offices are situated in an award-winning park within easy reach of Nottingham City Centre and rural Nottinghamshire.