Change of Tenancy Advisor

We want to expand our Change of Tenancy Team in our Leicester office due to continued success & growth. We have created an exciting opportunity for talented and ambitious people to join the change of tenancy team. We are looking for people experienced in Sales and Collections who can spot opportunities to bring value to our customer base.

You will support the Change of Tenancy department to investigate, assess, approve, or reject requests based on requirements met, offer contracts, collect payments, and book Smart Meter Upgrades to support our customer base better. This will incorporate Inbound and outbound communication as well as email to ensure we deliver the right outcome promptly.

The Change of Tenancy Team helps support different business areas, such as Customer Care and Complaints and our Debt Team, with ongoing investigations. The role will also include learning & development of day-to-day support of queries, meeting designated deadlines, and delivering KPIs.

This role will require essential employment skills such as a keen eye for detail, organisation, prioritisation & relationship building at all levels: call centre experience in sales, Customer Service and cash collection with experience with objection handling and effective probing are skills desired to support in this role.,

• Investigating and verifying change of tenancy requests following process maps to determine the correct outcome is delivered and minimise risk to the business


• Taking Inbound calls from new and existing COT queries


• Assisting with recording written information on systems


• Ability to spot risks within accounts and offer remedial action


• Responding to Email queries internal and external whilst providing excellent customer service and due diligence


• Processing COT requests smoothly and efficiently and within SLA


• Managing and closing assigned account renewal opportunities, Meter Upgrades, Cash collection and Payment Plans built into your KPIs


• Developing & Learning relationship skills with key stakeholders (Internal & External), 24 days annual leave + bank holidays


• Holiday buy - up to 5 additional days


• Day off on your birthday


• Employee Assistance Programme


• Annual salary review


• Learning and development opportunities


• Enhanced paternity, maternity and adoption policies


• Yü made a difference Awards


• Travel Loan Scheme


• 3 days additional annual leave if you get married/civil partnership etc.


• Appointment allowance


• Long service recognition


• Refer a friend payment


• Company sick pay (subject to length of service)


• New modern facilities


• Death in service and critical illness cover


• Plus, many more
  
  Education - GCSE Grade A-C in Math & English or Equivalent


• Office 365 - Good Office 365 skills including Excel, PowerPoint & Word Physical Requirements


• Communication - Must be able to talk, listen & speak clearly on the telephone & have the ability to construct coherent written correspondence with confidence


• Ambitious - You don't just want another job, you want a career


• Team player - You're happy to help a fellow colleague, a strong team player & are flexible & adaptable


• Motivated - You have a can-do attitude & love to learn & develop new skills


• Time Management - You're able to manage time effectively, working under pressure & managing multiple deadlines


• Friendly - You're always polite & speak to people with respect


• Accuracy - Good level of accuracy & attention to detail
  
  Yü Energy are one of the UK's fastest growing business gas, electricity and water suppliers, supplying thousands of companies across the UK.

On a mission to shake-up the UK business energy market, our winning combination of expert, personal service and competitive prices are specifically tailored to the needs of commercial customers.