Collections Officer

Would you like to be part of a values driven, award-winning business committed to employees wellbeing and passionate about creating a flexible and inclusive environment?

A well-established financial services Business with Platinum Investors in People accreditation are looking for a Customer Support Collections Officer to join their busy team.

This role is responsible for recovering any monies due on customer accounts within the current regulatory framework. Communicating with customers and authorised third parties relating to collections and recoveries activities on Motor Finance accounts. This will involve identifying and helping customers who may be experiencing financial difficulty.

This company is renowned for employee retention and the benefits package that all employees receive is extensive. It includes: generous holiday allowance, with a day off for your birthday, paid community volunteering, company-wide, profit-sharing bonus, pension plan - with employer contributions of up to 10% of your annual salary, life assurance and personal accident cover.

Key Duties:

• Deal empathetically with customers whilst questioning and probing to understand their circumstances


• Examine accounts in arrears, verify the elements, obtain instructions regarding their recovery and determine appropriate action


• Communicate with customers in arrears to agree sustainable payment arrangements in line with affordability


• Monitor judgment cases to ensure payments are made


• Agree and monitor forbearance arrangements with customers


• Interpret customer's instructions and action


• Adhering to agreed company regulation and legislation eg FCA, DPA, CONC, MCOB etc.


• Understanding forbearance options available to customers and working with them to understand their long-term intentions of repaying their loan balance


• Manage, organise and update information on relevant computer systems
  
  Previous collections experience also required


• Previous motor finance experience would be desirable.


• Excellent communication skills


• Ability to use own initiative and work within a team


• Demonstrate problem solving and analysis skills with attention to detail and accuracy


• Willing to learn new systems quickly using existing IT skills


• Ability to adapt to change and remain calm under pressure, accounting: 1 year (preferred)


• credit control: 1 year (preferred)
  
  In return for your hard work, you will earn a salary of between £21,500 and £23,500 plus excellent benefits., Job Types: Full-time, Permanent


Pay: £21,500.00-£23,500.00 per year

Benefits:

• Additional leave


• Casual dress


• Company events


• Company pension


• Free parking


• Health & wellbeing programme


• On-site parking


• Paid volunteer time


• Work from home


Schedule:

• Flexitime


Supplemental pay types:

• Bonus scheme