Communications Operator

1. To action routine police/public telephone calls, identifying suitable departments/personnel that can assist with their enquiries.

2. To maintain effective liaison with internal and external departments and agencies utilising the full range of communication methods available.

3. To deal with confidential material in a responsible manner.

4. To make full and effective use of local computer systems.

5. To maintain efficient and effective office systems and records., Hampshire and Isle of Wight Constabulary is an inclusive employer and strives to have a workforce representative of the communities we police and serve. We recognise that we are not fully representative and are working to address this imbalance through a variety of initiatives.

Hampshire & Isle of Wight Constabulary is an equal opportunities employer that positively promotes flexible working, enabling officers and staff to achieve a healthy work-life balance whilst meeting operational requirements of the constabulary. We actively encourage applications to be made on a full time, part time or flexible working basis.

The Equality Act 2010 allows us to promote equality within Hampshire and Isle of Wight Constabulary by adopting Positive Action to support people from under-represented groups. Our aim is to recruit talented people with a diverse range of skills and experience and welcome applications from all sections of the community. Our Positive Action team are available to provide support through the application and assessment process by contacting: positive.action@hampshire.pnn.police.uk

The Disability Confident campaign aims to remove barriers, increase understanding and ensure that people have opportunities to fulfil their potential and realise their aspirations. We will accommodate requests for reasonable adjustments where possible throughout our recruitment and promotions processes and encourage anyone requiring reasonable adjustments to disclose this at the earliest opportunity.

Educated to QCF Level 2 (Including English Language) plus RSA Stage 1 Typing/Word Processing OR work experience deemed to have brought the postholder to a comparable level.

Essential Experience

A minimum of two years experience in the following areas:

a) direct contact with the General Public on a daily basis.

b) switchboard, or other busy inbound call handling environment.

As members of Hampshire and Isle of Wight Constabulary police staff you will have access to a wide benefits package, including but not limited to:

• Competitive pay with the ability to progress through the salary range


• Local Government Pension Scheme


• Cycle to work scheme


• Access to a wide range of learning and development opportunities


• Opportunity to join the Hampshire Police Leisure and Sports Club and obtain a Blue Light Card, which both offer a range of shopping, holiday and leisure discounts and other benefits


• Employee wellbeing support, including onsite wellbeing rooms


• Access to 24/7 Employee Assistance Programme


• Eye test vouchers


• Staff representation groups and networks