Contact Centre Flights Advisor - Hybrid Working - Full Time Hours

We recognise the value in having people with a variety of backgrounds, experience and skills in our business. That means the role requirements here should be seen as a guide, not a checklist. If you have more, less or different experiences, but really relevant skills, we'd love to hear from you.

We work flexibly and will help you to find a healthy balance of remote working and time in our fantastic Southampton office, collaborating, taking part in events and getting to know people that makes working with us so rewarding. We welcome the opportunity to discuss reduced hours and job share arrangements.

The Role

Our flights advisors work with the wider Contact Centre Operations teams and Travel Agent Partners to secure bookings, by taking all flight related calls and emails, to ensure that sales opportunities are maximised by promoting flight upgrades, advising on land packages and ancillary services.

Working with Amadeus alongside in-house systems and processes, the Flight Advisor provides all necessary information on schedules airlines options, fares, airlines rules and conditions and is able to advise on everyday flight related queries such as connection time, luggage, terminal and airport information.

• Responsible for responding to all guest feedback/ complaints with a high standard of professionalism and empathy and with a solutions focussed approach


• Escalate concerns and any potential risks accordingly that may result in negative guest sentiment or brand reputational damage for priority action


• learn and support a series of administration tasks within the team taking appropriate action when required, supporting theAir Inventory and Air Operations Teams with booking the flights /seats.


Our role categories range from CUK15 (entry level) to CUK1 (Brand President) so you can clearly see internal development opportunities. This role is a CUK13 and is offered on a full time, permanent basis, with at two days based in our Southampton office.

Fresh ideas and different perspectives are what excite us most and help us to succeed. Alongside bringing these to the role, you'll also need:

• Be an effective communicator


• Experience of using the Amadeus Reservation system


• Experience within the travel industry where you have booked and used followed flights and ticketing processes


• Offer great customer service


• Be a problem solver
  
  Holidays are one of life's greatest pleasures. Having the chance to relax, escape and explore is a magical thing. And there is no better holiday than a cruise.

No one knows cruising like Carnival UK, where talented people from across the globe come together to create unforgettable holiday happiness. As part of the world's largest holiday travel and leisure company, we take enormous pride in bringing to life two of the most iconic brands from Britain's rich seafaring heritage, P&O Cruises and Cunard. Collectively they have been delivering unbridled joy, boundless adventure and lifelong memories to millions of people for over 350 years. And in a multi-million pound global holiday market, where cruising has barely scratched the surface, we have the opportunity to do that for many, many more people.
Our diverse yet tight knit teams share high standards, heartfelt values and passion for our purpose. Our Culture Essentials describe the expectations we have for ourselves and of each other, in building a culture that supports safe, sustainable, compliant operations and celebrates diversity, equity and inclusion.
It's through the successful delivery of these extraordinary travel experiences for our target markets and our distinctive culture, that we hope to become Travel's Employer of Choice.

We're a holiday company so we know there's more to life than work. Our comprehensive range of benefits are designed to help your personal and financial health and wellbeing.

• Home and office-based hybrid working (minimum two office days)


• Recognition scheme with prizes and awards


• Employee Discounted Cruising plus Friends and Family offers


• Regular office events including live entertainment, lifestyle events and charity partner fundraisers


• Extensive learning and development opportunities


• Employee-led networks


• Employee Assistance and Wellbeing programmes


• Company paid Health Cash Plan and health assessment


• In-house Occupational Health help and access to digital GP


• Life Assurance


• Parental and adoption leave


• Employee Shares Plan


• Electric Car and Cycle to Work schemes


• Onsite restaurant offering range of healthy cooked and grab and go meals


• Discounted retail and leisure via discounts portal


• Minimum 25 days leave, bank holiday allowance and holiday trading scheme


• Contributory Defined Contribution Pension scheme


• A friendly welcome with help settling in