Contact Centre Team Leader
Shurgard Belgium CVA
Contact Centre Team Leader
£34000
Shurgard Belgium CVA, Kentish Town, Camden
- Full time
- Permanent
- Onsite working
Posted 1 week ago, 25 Apr | Get your application in now before you're too late!
Closing date: Closing date not specified
job Ref: ea8e21daa7e64da99d54348f805dec85
Full Job Description
- You be an experienced manager with proven skills in coaching and mentoring a team enabling them to meet and exceed targets whilst delivering exceptional customer service.
- You have retail / commercial management experience in a telesales environment.
- You enjoy advising and convincing customers.
- You can work in a team and fully contribute to it's success.
- You are reliable, honest, and committed.
- You have a strong organisational aptitude and proven time management skills
- You are able to commit to a fully flexible shift pattern within the centre's opening hours.
- You are a natural communicator over the telephone.
- You have a good understanding of Microsoft Office: Outlook and Word .
Shurgard is the largest self-storage provider in Europe. We have over 200 self-storage centres in 7 countries: Belgium, Denmark, France, Germany, Sweden, The Netherlands and United Kingdom. We help people store their belongings - often at times of big life changes. At Shurgard, we live and breathe our values of service, security, reliability, flexibility, convenience and cleanliness - to provide the best storage experience. Shurgard currently cater for the storage needs of more than 140.000 customers, employs over 700 people and is partly owned by Public Storage - the world's largest owner and operator of self-storage facilities with thousands of stores in the United States.
Monday-Friday: 08:00 - 20:00; Saturday: 9.00 - 18:00; Sunday: 9.00 - 18.00. - A multitude of benefits include a bonus scheme, 22 days holiday plus bank holidays, company pension scheme, private medical insurance, discounts on retail and tech, internal recognition & rewards, and lots more!
- Tailored and ongoing training opportunities.
- Promotion opportunity
- Clear and proven structures and processes.
Let´s talk about the JOB!
Your dynamism, autonomy and sense of responsibility will be in high demand.
Trust us, time flies at Shurgard! A typical day at the office? Helping, advising and persuading your clients over the telephone. And of course, working closely with the store teams, your colleagues and manager.
You'll need to be thorough, think commercially and take initiative in order to meet our quality standards and procedures, and to reach your monthly objectives. Or even better: to exceed them!
Don't worry, we haven't forgotten about your work-life balance and me-time. As for your health and safety, we consider them a priority