Contracts Supervisor

We have an exciting opportunity for a Contract Supervisor to support our busy Exeter office. They will be responsible for supervising a key contracts and delivering excellent operational performance and customer services in line with budget expectations. They will help maintain and build strong relationships both directly and through the Manager and contract teams.,

• Supervise the contract / area within agreed budgets, objectives and targets


• Deliver on all contract key performance indicators


• Develop and maintain good levels of communication between the operations team and our customer teams


• Develop good working relationships with key clients


• High quality service delivery on time and within budget


• Implement MD policies, standards and initiatives


• Ensure contracts are compliant with all legislation, Health & Safety matters, policy and good practice


• Manage our own direct teams as well as those of our supply chain


• Ensure all operational staff (including supply chain) understand the importance of customer service and adhere to MD procedures at all times


• Collaborate with other service managers and colleagues in the region to develop best practice and implement change


• Work alongside operatives in the delivery of works to ensure that quality and right first time standards are achieved and maintained


• Carry out site works as required ensuring excellent quality of work, outstanding levels of customer service and completion of work in a timely manner, We are a leading affordable housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain and renew the homes, properties and public buildings in their care.


We help our customers meet the challenge of managing restricted budgets while maintaining their commitment to the communities they serve; by delivering the highest standards of work in the most efficient manner possible, reliably, on budget and as specified.

Over two decades we've established a reputation for quality delivery, supported by outstanding process, exemplary training and continuous investment; consistently outperforming our competitors in terms of value for money and satisfaction. Today, we are one of the largest building services companies in the South West, with a growing business nationwide.


• Excellent knowledge of responsive repairs/voids/planned works/project works (as applicable)


• Knowledge of Social Housing/Commercial/Projects/Insurance works (as applicable)


• Understanding of how to maximise productivity and how to measure and improve


• Experience of delivering Tool Box Talks and Team Talks


• Good written and oral presentation


• Good understanding of H&S legislation


• Ability to write RA/MS


• Awareness and ability to deliver under CDM


• Experience of Supervising and improving internal and external customer relationships and conflict handling


• Understanding of KPI drivers for MD and our Clients


• SSSTS, First aid, Scaffold awareness and inspection, Asbestos awareness, CSCS supervisor (where required)
  
  We are a leading affordable housing and public sector building services specialist. We work with local authorities and social landlords to build, maintain, and renew the homes, properties and public buildings in their care.