Customer Team Member

As a customer team member at Co-op, you'll provide friendly, thoughtful service, and be on hand to support customers whenever they need your help. You'll also make sure your store is in great shape - working as part of a team to replenish products and support deliveries.
In return, we'll give you opportunities to develop your skills and progress your career. You'll also get fair pay, and a benefits package that includes a pension, colleague discount and support for your physical, mental and financial wellbeing.
What you'll do

• Friendly and thoughtful service - you'll put customers first in everything you do: responding to queries, championing Co-op products and Membership, and doing all you can to deliver a great shopping experience


• Engage with everyone to succeed together - you'll build strong relationships with your colleagues in-store ¬- working together as a team to solve problems for the benefit of customers and members and each other


• Make sure the store is safe, legal and operational - you'll complete daily checks to make sure the store is safe for our customers, and replenish products while checking their dates, prices and temperatures are legally compliant


• Embrace change - you'll help to embed change in store, embracing and supporting changes so they become a natural way of working, and sharing experiences with other colleagues to help them positively adapt to changes


• Co-operate for a fairer world - you'll get involved in day to day community activities like supporting our FoodShare scheme, and help your local member pioneer by taking part in local community events, What makes a successful member of our team? Check out the top traits we're looking for and see if you have the right mix.


• Forging Relationships


• Speaking Up


• Co-operation


• Inspirational Communication


• Supporting Change
  
  genuine care for the needs of customers and colleagues


• good communication skills, with the ability to build positive relationships with everyone


• strong problem solving skills


• the flexibility to work a range of shifts
  
  This isn't your standard food retail job, and no two days will be the same. But the one thing that won't change is your dedication to providing great service to our customers and members. Our stores are a strong part of the local community and we're proud to give back to them. So not only will you be helping customers find what they need, making sure the store looks good, and introducing them to our membership scheme. You'll be building relationships and getting to know who shops with us every day. Because that's what being part of a community is all about. That's the Co-op difference. And you'll do it all with a smile on your face, just so you can put a smile on theirs.


Our culture

Smiling while you work is easy when you see the difference you make each day. Our past, present and future is all about making a positive impact on our communities - and our store teams have the additional pride of making this possible. The conversations you have with our customers and members help us bring attention to local charities and causes. You may even serve the people directly affected. Which fills us all with a greater sense of purpose.

• Our past, present and future is all about making a positive impact on our communities.


• We're proud our business helps to create new spaces and facilities in local neighbourhoods.


• There's a sense of purpose in contributing to the health and wellbeing of our communities.


• Whatever job you do, you can have a real impact in helping to improve everything from community safety to education.
  
  Holidays starting from 31 days holiday per year (includes bank holidays)


• 30% off Co-op branded products in our food stores


• Pension with up to 10% employer contributions


• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


• Services to support your physical, mental and financial wellbeing


• YuLife - a wellbeing app that rewards healthy behaviours with vouchers to spend at your favourite brands, We'll help you learn new skills, and give you the opportunity to support your local community. You'll also get package that includes:


• competitive pay and opportunities for overtime


• Wagestream - a money management app that gives you access to a percentage of your pay as you earn it


• premium rates for hours worked before 6am or after 10pm


• flexible shifts/working hours and regular overtime opportunities (we provide rotas to your mobile phone 3 weeks in advance)


• Holidays starting from 31 days per year (includes bank holidays) pro rata for part time


• 30% off Co-op branded products in our food stores


• 10% off other brands all year-round (doubles to 20% on the Friday and Saturday after payday)


• discounts on other Co-op products and services


• pension with up to 10% employer contributions


• cycle to work scheme


• services to support your physical, mental and financial wellbeing

Building an inclusive workplace
We're actively building diverse teams and we welcome applications from everyone. We want to build inclusive work environments, where our colleagues have equal opportunities to reach their full potential. We celebrate our differences, and recognise the importance of our teams reflecting the communities they serve.
If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.