Deputy Shop Manager

As Deputy Shop Manager, you'll step into a world where you're not just managing a shop; you're crafting an experience. Your mission is to boost shop income, create a haven of exceptional customer service, and orchestrate the seamless flow of resources., This role is base in Torquay and has core hours of 30 per week.

Please note that this role is subject to a DBS check, and you will be required to provide proof of your right to work in the UK.

Salary Band: H.1 £23,400 per annum, pro rata

What You'll Be Doing

Staff & Customers

Picture this-customers, donors, and volunteers walking into a friendly oasis. You'll make them feel welcome, enticing donors to join the Gift Aid Scheme. Your charisma will lead volunteers through effective induction and training. Any issues or complaints? You'll handle them with charm. Promoting the shop and The Mare & Foal Sanctuary to the public? Your passion will shine. And your actions? They'll enhance our sanctuary's reputation. Collaborate with our Fundraising and Communications team to create captivating campaigns and elevate our events.

Sales/Performance

Partner with the Shop Manager to smash targets and budgets. Stay ahead of the game, keeping an eye on local competition, trends, and opportunities.

Shop Appearance & Fabric

Imagine a shop that's not just a store but a showcase of elegance. You'll craft a space that's commercial, stylish, and inviting. Cleanliness and organisation will be your signature. Maintenance issues or safety concerns will be addressed promptly. You will ensure accidents and near misses are reported and you will prioritise safety with finesse.

Stock

Donations will pour in, and you'll welcome them like treasures. Gift Aid stock will take the spotlight. Quality is your mantra, pricing items with precision, while your skill in presenting stock will turn it into an appealing and effortlessly sellable collection.

Procedures & Expectations

You'll handle finances and valuables meticulously. Your expertise with the EPoS system will be exceptional. Following established procedures will be your standard practice. When it comes to training, you'll actively pursue opportunities to improve your skills. As for working in different locations, you'll be adaptable and ready for diverse challenges.

Your customer care skills will be outstanding. You'll excel whether working independently or as part of a team, adapting effortlessly to changing environments. Your knowledge of health and safety will be a valuable asset. You'll have a strong aptitude for management, IT, and social media. Handling finances will be a breeze, and your UK driving license will open up new opportunities.

The Mare and Foal Sanctuary is the largest equine welfare charity in the South West peninsula dedicated to the rescue, rehabilitation and rehoming of horses and ponies who have suffered neglect, abuse and trauma. We also deliver a range of Equine Assisted Services with our rescued horses and ponies. The Mare and Foal Sanctuary has five sites across Devon, a clear five-year strategy and is ambitious for the future.