EMEA Service Backlog Manager

As part of the EMEA Service Operations team, reporting to the EMEA Service Performance & Quality Manager, the EMEA Service Backlog Manager is responsible to develop and manage the EMEA services backlog management processes, providing standardization across the region. This role is responsible for managing and reporting on the Service order backlog, driving, and supporting CSU's (Cluster Service Units) for key large orders on time with full financial commitments met. This role covers all aspects of the Service business, PQ / PD / EL, EVCI & Software services.,

• Leads regular order backlog calls across the EMEA region, covering management of the larger orders and financial impact to any monthly/quarterly changes


• Supports central operations projects team with improved backlog management and sales pipeline processes for installation and commissioning projects


• Develop standard service backlog processes through Salesforce and/or SAP, customized to product lines, setting expectation and being the central repository of know-how across the region


• Monitors & reports overall performance metrics/KPI's and sets actions for improvement


• Develops cluster service unit corrective actions & recovery plans as required


• Support the development plan for each CSU to improve the local capability to manage such projects long term with its own resources


• Central contact point for cluster operations teams for coordination and status monitoring of all medium/large projects in backlog


• Ensuring all operations teams are focused on clearing backlog through communication and evaluating progress


• Leads supplier escalation delivery time or price related topics in conjunction with central supply chain category managers


• Help to eradicate obstacles within supply chain or locally to ensure forecasted backlog numbers across the region are met


• Work to reduce and cleanse historic backlog to ensure realistic reporting.


• Work with the local and EMEA resource team to ensure correct resource levels are in place to meet long term backlog on top of future large scale projects


• Utilizing all available Eaton and supplier resources to best effect in achieving shortest possible lead times to maximize sales revenues


• Continually searching for ways to improve the way we do business, deploy new initiatives, and recommend new solutions based on analysis and client trends


• Gain a deep understanding of Salesforce and SAP to achieve best practice on backlog management across the EMEA region.


• Work with other members of the team to generate high level easy to read reports and dashboard on backlogs across the region for high level management.


• Developing strong business relationships with internal customers based on high quality customer service, integrity and Eaton values


• Continual push for highest levels of accuracy to financial performance on backlog at month end/quarter end/year end.
  
  Bachelor's degree in Manufacturing, Engineering or Business operations preferred or proven industry experience


• 5+ years within a regional operations role


• Experience in electrical / mechanical, Utilities, Data Center, or equivalent industries


Skills:


• Power distribution, Power Quality and/or EVCI product technical background


• Knowledge of field service offerings - installation & commissioning, maintenance and aftermarket services


• Strong communication and interpersonal skills able to represent EMEA Services at various levels


• Drive for financial results


• Ability to influence change in people and processes


• Proactive mind-set with desire for clear accountability and ownership


• Acts as a role model in line with Eaton ethical standards of conduct and Eaton leadership value and attributes


• Fluent in English


• +/- 25% travel time involved



• Challenging projects in dynamic collaborative team
  
  Eaton


Slough, Berkshire, South East England, England

We are more than just a power management company, we are committed to inclusion, diversity, and sustainability. You will be part of a global team committed to delivering on our brand promise: "Make what matters work" We pride ourselves on building a culture that reflects our shared goals, beliefs, and attitudes.

We are ethical - We are passionate - We are responsible - We are efficient - We are transparent - We are learning. We are EATON!,
• We make your aspirations matter - Eaton encourages internal promotion, whenever possible


• We make your contributions matter - reliability, safety, efficiency, and sustainability are at the core of our dedication to improving people's lives and the environment through power management technologies.


• We make your wellbeing matter - We put your health and safety first. Wellness at Eaton is more than a program, it's about changing the environment by offering the right tools to help empower employees to make that happen