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ESR System Functionality Officer (ICB)

EAST LANCASHIRE HOSPITALS NHS TRUST

ESR System Functionality Officer (ICB)

£27596

EAST LANCASHIRE HOSPITALS NHS TRUST, The Wrangling, Blackburn with Darwen

  • Full time
  • Permanent
  • Onsite working

Posted 2 weeks ago, 26 Apr | Get your application in now before you miss out!

Closing date: Closing date not specified

job Ref: 2a9e3a20717040f4a70089f87297166b

Full Job Description

  • ESR System expert and first point of contact for all system enquiries

  • Manage Inbox enquiries and resolve issues in a timely manner

  • Escalate enquiries and review issues with wider WIS Team

  • Manage and maintain ESR User Accounts in compliance with best practice

  • Develop training and guidance for end users using PowerPoint

  • Production of scheduled and Ad-hoc reports using Excel

  • Responsible for the smooth running of the ESR System end to end


    • Working for our organisation

    The Workforce Information & Systems Team currently manage the ESR System for ELHT with approximately 12000 employee staff records. We are an established team that provide a high standard of service for all end users.

    We have now taken over the management of the ESR System for the ICB and we have funding for a new team member to take on this new exciting role within our team.

    Detailed job description and main responsibilities

    Maintain ESR User Account access, create new user accounts and maintain existing user accounts ensuring that account holders have the appropriate system access.

    Manage the ESR System email inbox queries in a timely manner in line with the Service Level Agreement.

    Provide support to system users in functionality i.e. recording pay progress, annual leave, learning management courses.

    Maintain workstructures (system foundation) to ensure system functionality is set up to comply with national best practice.

    We are looking for an enthusiastic and well -motivated member of staff who is a flexible team player.

    This role will manage and maintain the ESR System functionality on behalf of the Integrated Care Board (ICB), with a headcount of approximately 900 employees.

    You will be able to demonstrate excellent communication skills and be able to use your own initiative.

    Experience of working with ESR and Microsoft systems i.e. Excel and PowerPoint are essential to this role.,
  • Experience working on technical aspects of ESR system i.e. Workstructures, Hierarchy Management, OLM

  • Extensive Experience Customer Service

  • Experience of working with ESR data and producing reports

  • Experience in training face to face, remotely for system end users

    At East Lancashire Hospitals NHS Trust our vision is to be widely recognised for providing safe, personal and effective care. We currently provide high quality services and treat over 600,000 people across East Lancashire and the surrounding area. We employ over 9,500 staff, many of whom are internationally renowned and have won awards for their work., The Trust is an equal opportunities employer, committed to improving the working lives of our staff and operates a 'Zero Tolerance' policy to aggression, violence, bullying and harassment. In addition, our aim is to help protect children and vulnerable adults by providing a first-class service to the recruitment of people into positions of trust.


    • We aim to employ a workforce that reflects the diverse communities we serve.

    We welcome applications from everyone irrespective of ethnic origin, gender, age, gender identity, sexual orientation, religion, marital status, disability or social background.

    We especially welcome applications from members of our black, Asian and minority ethnic (BAME) communities, as we have identified that ELHT has an under-representation of BAME employees. Appointments will be made on merit.

    It is important you are made aware of the following as regards your application to East Lancashire Hospitals NHS Trust
  • Please note that the salary advertised is for full time hours. If this post is less than 37.5 hours per week, the salary will be pro-rata. For posts on Agenda for Change pay-scales, new entrants to the NHS will normally commence on the first pay point of the relevant band.

  • This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore it is advised to complete your application as early as possible to avoid disappointment.

  • Please ensure you check the email account from which you apply regularly as we will use this to contact you regarding your application.

  • Please note that shortlisting is completed anonymously with candidates being assessed against the essential criteria for the post. Therefore only applicants, who can clearly demonstrate how they meet our person specification criteria in their application, will be short-listed.


    • Disclosure and Barring Scheme (DBS)

    If the role you are applying for is identified as either controlled or regulated activity as defined in in the Safeguarding vulnerable Groups Act (2006) any offer of employment is provisional upon a satisfactory DBS check being obtained.

    The healthcare sector is exempted from the Rehabilitation of Offenders Act 1974.

    In line with other NHS organisations in the North West Region, the Trust is now passing the charge for undertaking a DBS check on to candidates in the event they are successfully appointed into the post for which they have applied. Candidates can choose whether to pay this over 1-3 months as a deduction from the monthly salary. However, if you are applying for a post as a BANK worker, the payment must be made in full at the time of employment checks. By applying for this vacancy you are agreeing to this undertaking in the event you are successfully appointed.

    The cost of an Enhanced Disclosure will be £42.90 and for a Standard Disclosure £22.90 which includes a small handling fee.