Hospital Ambulance Liaison Officer

An exciting opportunity have arisen for someone looking to progress their career and become a Hospital Ambulance Liaison Officer (HALO) in the South East of area of SCAS.
The HALO role is a vital position in the support, management, and liaison between SCAS and Hospital teams. You will become a key player and pivotal link between the ambulance service and external stakeholders, while liaising as part of the command structure and control centers. As a highly visible ambassador for the Trust you will be expected to demonstrate and champion the behaviours linked to the key values of: Team Working, Caring, Innovation and Professionalism.
We are seeking 1 candidates: based at North Harbour Resource Centre. This role is full time working a bespoke rota., The HALO will be an effective and proactive liaison between external stakeholders, Hospital Trusts and SCAS, and while in liaison with duty commanders, be responsible for the safe and effective management of patients and staff during times of ambulance holding to maximise service delivery., To act as a point of contact between South Central Ambulance Service NHS Trust (SCAS) U & E service and Acute Hospital Trusts within a given locality. There may be a requirement to travel to other sites across the wider SCAS environment.
To be an on-site presence to respond to and resolve issues and matters concerning U & E Operations.
To liaise with ED staff and attend meetings as required to provide SCAS representation and assist in the efficient and effective patient flow within the hospital environment.
To be an ambassador when representing SCAS by acting in a professional and positive manner ensuring the Trust's values are adhered to at all times.
To liaise regularly with SCAS CCC, Operational and Tactical Commanders to provide accurate updates and information.
To record and report adverse events and incidents affecting patient safety and crew wellbeing.
To utilise the current monitoring and recording process while multiple ambulances are unable to offload.

You must be a team player, accept responsibility, demonstrate accountability and be a confident decision maker. You will possess good interpersonal and communications skills. You will need to be competent in basic IT skills and capable of logical thinking, practical problem-solving, objective assessment skills and report writing.
Staff welfare remains forefront of daily service delivery and the HALO will play a pivotal role in supporting the management team in ensuring this is provided effectively and robustly.
We believe and encourage commitment to your own ongoing personal and professional development is essential and should be demonstrated in your application.

Working for your organisation
Benefits we offer:
+ Expert training and support from our dedicated in-house education team.
+ Holiday entitlement is 27 days rising to 29 days after 5 years and 33 days after 10 years, plus 8 bank holidays (pro rata for part time).
+ Enrolment into the NHS Pension Scheme.
+ Access to continual professional development and opportunities within SCAS and the NHS.
+ Occupational Health support along with an Employee Assistance Programme.
+ NHS Discounts in over 200+ stores including Holidays, Days out, Car insurance, Restaurants and Clothing., We actively welcome job applications from candidates who have a disability or who are members of the BAME, LGBTQ+ and Armed Forces community (including: Reservists, Veterans, Spouses and Cadets). Here at SCAS we are proud to have a workforce that reflects the diverse community we serve. Applicants who have a disability or are members of the armed forces community who meet the minimum shortlisting criteria for their post of interest will be invited for an interview and/or assessment (where applicable).
As well as standard NHS benefits like generous holiday entitlement and an excellent pension scheme, we offer lots of extras for our staff. You can find out more information here - scasjobs.co.uk/benefits