International Cruise Sales Consultant

We have a fantastic opportunity to join our growing International team as a International Cruise Sales Consultant. The purpose of this role is to hit targets and KPIs on a monthly basis and deliver high quality customer service through engagement with customers and recognising opportunities to maximise sales at all points of the process whilst providing the customer with the most exceptional cruise experience.,

• Deliver a high level of customer service by: Using positive language and engage with each customer when presenting cruise options to lead them to the best option for their holiday.


• Recognise opportunities to upsell, cross sell and promote products to maximise sales whilst giving the customer the ultimate cruise experience.


• Meet and exceed monthly KPI's.


• Take ownership of your customer's experience on the phone or via email.


• To adhere to all Company Policies and Procedures, including Health & Safety, Equal Opportunities, Data Protection, Code of Conduct, Security, IT and Internal Control Financial Regulations.
  
  Strong verbal, written and listening skills.


• Previous travel sales experience or within a call centre is desirable.


• Effective persuasiveness, influence and negotiation skills.


• Entrepreneurial and a Team player.


• Ability to effectively handle multiple tasks in a fast paced environment.


• Good planning and organisation skills.


• Passionate about your customers and target driven.


• Fluent in either Italian, Spanish or French along with English (written skills).


• Experience in webchat (desirable)


• Previous experience in an outbound role is desirable


• Strong organisational skills are essential


Behavioral Role Fit:

• Great team player


• Sociable (crucial)


• Driven and ambitious


• Money orientated
  
  Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
  
  Competitive


Role Key Performance Indicators:

• Answer rate


• Average response time


• TM Margin


• One touch bookings


• Outbound calls (per day)


Why work for Iglu?

We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:

Our Values:

• Put People First


• Driven by our Customers


• Love what we do


• Bold and ambitious


Our Benefits:

• Hybrid and Remote working options


• Personal Development Program


• Discounted travel offers for family and friends


• Gym discounts at all major chains across the UK


• Mental Health and Wellbeing Support


• Electric Vehicle Scheme


• 24/7 Online GP / Dental Service


• Life Assurance for all


• Help shape the culture of Iglu by getting involved in our Charity or Social Committee


• Bi-annual Company Get Togethers


• Plus Many More