Logistics Coordinator Team Leader

G4S are looking for a Logistics Coordinator Team Leader to create a professional and high quality Out Of Hours logistics function that delights our customers and patients and meets all of their specific needs. By inspiring the Out of Hours Team to deliver their best work every day.

What's Involved:

• Responsible for carrying out investigations and ensuring team members learn from near misses and incidents and take steps to prevent recurrence


• Responsible for ensuring risk assessments and safe systems of work are updated and communicated to all staff as required.


• Accountable for ensuring all team members work in a safe and compliant manner


• Accountable for ensuring all health and safety records and admin are completed accurately and in line with regulations across own team


• Responsible for maintaining detailed, technical knowledge of our operating system


• Accountable for ensuring OOH logistics Coordinators (controllers) are trained to a skilled level on the operating system


• Ensure all out of hours staff are sufficiently trained for their duties and the training matrix is always up to date


• Accountable for the high performance of OOHs teams


• Responsible for participating in and managing the company performance management process, undertaking team 121s, annual reviews,EDRs and succession planning activity


• Accountable for ensuring team members remain compliant and technically competent. Alongside taking responsibility for own continuous professional development and relevant compliance and technical training


• Responsible for demonstrating G4s One Company values and behaviours, and accountable for ensuring the whole department do the same


• Responsible for ensuring the OOHs team participate in all relevant HR processes e.g sickness, absence, discipline and grievance


• Responsible for creating successful, collaborative relationships horizontally and vertically across the business


• Responsible for creating an engaged workforce in Logistics Specialist Team, Bookings Team and Help Desk Teams


• Accountable for successful recruitment practices across the team


• Maintain confidentiality standards at all times in line with GDPR and contract regulations


• Complaints management and investigation - lessons learnt and implementation of improvements


• Ensure the Company's reputation for quality and service is enhanced with the client and the customer by maintaining standards in all services during out of hours
  
  Previous Team Leader/Supervisor experience


• Delivering Objectives


• Delivering Great Customer Service


• Acting Professionally


• Supporting and working with others


• Dealing with changing circumstances


• Supporting and working with others


Desirable:

• Knowledge of Patient Transport Services
  
  G4S Patient Transport Services is one of the UK's largest Non-Emergency Patient Transport providers, carrying out over 50,000 journeys on behalf of the NHS every year. With 12 operational bases across the UK and a dedicated call centre, we employ over 720 members of staff to deliver safe, caring, high-quality patient transport.


At G4S, we understand that our people are our greatest asset and an essential part of our long-term business strategy. As such we are committed to the ongoing professional development and wellbeing of our staff, offering extensive training and progression opportunities and investing in the physical and mental health of our workforce.


• Company pension scheme with employer contributions


• G4S Life Assurance Scheme


• Subsidised healthcare plan


• Charity work- Match-IT and Payroll Giving


• Employee Assistance Programme Scheme (Confidential Counselling Services, 24/7 support specialising in health and medical topics )


• Refer A Friend Scheme


• Discounts on high street shops and brands including several leading high street brands, retailers and travel suppliers