Multi-site General Manager

We're looking for a Multi-site General Manager to oversee all aspects of management across our Residential communities, York &
Elder in Brighton, and Hove Gardens in Hove! Take a look here;

York & Elder - https://www.yorkandelder.com/ [https://www.yorkandelder.com/]

Hove Gardens - https://www.hove-gardens.com/ [https://www.hove-gardens.com/]

What you'll do

You will contribute to our vision of "enriching residential communities with expertise and passion, making our cities incredible
places to live" by:

• Being solely responsible for delivering all aspects of the Operational and Budgetary management of the development, including

the delivery of exceptionally high-quality customer service.

• Being passionate about delivering consistently high standards of resident service.


• Providing inspirational leadership to a highly motivated team that are committed to working within a culture of continuous

improvement, outstanding performance, and excellent levels of Resident satisfaction

• Ensuring the team operates with a clear set of processes and procedures with inbuilt measures of quality and control acting as

coach and mentor.

• Always running a legally and regulatory compliant building, by ensuring all Health and Safety matters are inspected, monitored

and actioned appropriately.

• Creating a sense of community within the building by fostering resident interaction on-line (e.g., via social media) or through

hosting event

• Ensuring occupancy absorption rates are met in line with targets; rents are collected on time and ancillary income targets are

met whilst minimising costs and containing gross to net leakage by effective operational management.

• Working with colleagues to identify opportunities to simplify and improve operational processes that will enhance customer

service by dealing with complaints and rectifying tenants and staff issues.

• Developing and implementing the reporting of Key Performance Indicators as a way of monitoring operational effectiveness.


• Being a brand guardian to oversee the communication, tone of voice and be commercially aware through all interactions on all

online platforms.

• Acting as a role model for the values and key behaviours across the organisation, utilising effective two-way communication and

fostering a truly motivated team with positive staff engagement

• To recruit, develop and retain talent by promoting peak performance through effective people management , embracing the

one-to-one and review process


• Comparable experience in a managerial role leading operational teams, preferably in Residential property, Student Accommodation

or Hotels


• Lettings experience and driving targets to effectively manage and lead the team to provide the customers with consistent,

efficient and high quality customer service

• Experience delivering outstanding customer service, including negotiation skills and dealing with difficult situations.


• Experience managing effective client relationships


• Knowledge and experience of managing large budgets


• Experience managing Health & Safety and Compliance within a residential building and proficient knowledge of legislation


• Proficient IT skills.


• Health & Safety Qualification (desirable)


• Must be willing to complete the Rent Smart Wales qualification within the first 3 months of employment
  
  A basic annual salary of up to £55,000 plus 10% bonus



• The opportunity to work in an exciting, fast growing business.



• Fantastic benefits such as enhanced family leave policies, cycle to work scheme, season ticket loan, enhanced sick pay, study

support and much much more.


• We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that

you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble.